Startup Problem with 2008 server R2 & Backup Exec 2010 R2

[Tolgac]

Hello,

After fresh Windows Server 2008 R2 Enterprise and Backup Exec 2010 R2 installation don't start.I enabled debug log and following lines appears in log_beserver.txt

My config:

Windows Server 2008 Enterprise Edition 64-bit

Backup Exec 2010 R2 + liveupdate

Database backend is bundled MSSQL2005 Express via installation.

any ideas?

[1148] 01/27/11 12:14:04 -1 Attemp to GetMyPartition ComputerName=WIN-86N1BHSGPR5 PartitionID=-1 PartitionGUID=00000000-0000-0000-0000-000000000000
[1148] 01/27/11 12:14:04 -1 InitializePartition() Data partition ID from registry=-1
[1148] 01/27/11 12:14:04 -1 SQLLog(2):CSQLCommand::Execute sql={CALL DBO.GETMYPARTITION(?,?,?,?,?)} hr=80040e14 m_QueryTimeoutInSeconds=30
[1148] 01/27/11 12:14:04 -1 SQLLog(3):Database Exception Context:m_QueryTimeoutInSeconds=30 sql={CALL DBO.GETMYPARTITION(?,?,?,?,?)} Error:-536837662: :: -2147217900:Must declare the scalar variable "@PartitionGuid". :: DB Error Set 0: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid". :: DB Error Set 1: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid". :: DB Error Set 2: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid". :: DB Error Set 3: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid". :: DB Error Set 4: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid". :: DB Error Set 5: native=0x9c source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Incorrect syntax near the keyword 'else'. :: DB Error Set 6: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid". :: DB Error Set 7: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid".
[1148] 01/27/11 12:14:04 -1 InitializePartition() DB_Exception caught! native=0x89
[1148] 01/27/11 12:14:04 -1 InitializePartition() returning 0x89
[1148] 01/27/11 12:14:04 -1 Unable to obtain partition data, error 0x89
[1148] 01/27/11 12:14:04 -1 Business object initialization failed: 137
[1148] 01/27/11 12:14:04 -1 RpcXfaceServiceMain: InitializeBOs() failed, BO:-1, nRet:137

[AmolB]

Check the event viewer for any error message

[itsmeaffinity]

Hi

So this is the error

[1148] 01/27/11 12:14:04 -1 SQLLog(3):Database Exception Context:m_QueryTimeoutInSeconds=30 sql={CALL DBO.GETMYPARTITION(?,?,?,?,?)} Error:-536837662: :: -2147217900:Must declare the scalar variable "@PartitionGuid". :: DB Error Set 0: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid". :: DB Error Set 1: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@PartitionGuid"

Please see if ths link help

http://www.symantec.com/docs/TECH125320

http://www.symantec.com/docs/TECH51462

Thank You

[Tolgac]

here is eventlog entry

Eventid 57802

The Backup Exec Server Service did not start. An internal error (137) occurred in object -1.

I tried TECH125320 but actually there is no DataPartitionGUID key already.(But there is a key named DataPartitionID    REG_DWORD  value 0xffffffff )

[CraigV]

Hi there,

Couple of things you can check up on.

1. Open up BEutility.exe and run a DB repair. This is non-intrusive on the DB, but will restart the services.

2. Make sure that your services are starting up correctly. Through BEutility, change the logon credentials (using the same username/password), and let BEutility make the change. Once done, restart the services and see if they're starting up correctly.

Thanks!

[itsmeaffinity · Accepted solution]

Hi

See this seems to be different solution but has worked for me when I tried this

I had seen one issue in past which was in turkish so see if same is applicable to you like your computer is in native language try this workaround

1. Uninstall BE 2010 and reboot
2. Change locale from Turkish to English US (including the System Locale). You will be prompted by the OS to reboot for the change to take effect
3. Once rebooted, re-install BE 2010 and reboot it once more
4. Start BE2010 to make sure it is working
5. Quit BE and change locale back to Turkish. You will be prompted by the OS to reboot for the change to take effect
6. Restart BE2010 to make sure it is still working under the Turkish locale.

Thank You

[RRE]

Hi There,

As you said that BE was installed but the services are not running. Specially the Beserver service

Could you please go to task manager ---- processes --- make sure to select "show process from all users" & look for LUGetupdate.exe . If you see this process , kill it & then try to start the Beserver service

Regards

RRE

[Tolgac]

It works!

Hocam tesekkur ederim.

[itsmeaffinity]

Hi,

Good to see all working fine & Great news

Cheers :)

Keep posted