Symantec Backup Exec upgrade from 2010 to 2014

[Owl23]

I am trying to uprade from Symantec Backup Exec 2010 to 2014. I am receiving an error .  Backup Exec Desktop and Laptop option have been detected on this computer.  You must either migrate or remove this and then run the install again. I also found tech article 216258 regarding this.

I am not able to find the Desktop and Laptop option to uninstall thru the control panel, add/remove option.

I don't see a key/slf file to allow me to replace the desktop /laptop option. I know longer need to have the desktop/laptop option

on the tech document 216258 I don' t have step #2 Repair the Symantec DLO 7.x option listed in control panel add/remove programs.

I did not try to run the rest of tech document 216258 .

How can I upgrade to 2014 without losing my backup jobs and job history?

[pkh · Accepted solution]

On the BE console, go to Tools ---> Install Licences and Options...., follow the dialog and uncheck the DLO option. Once the DLO option is uninstalled, you can then proceed with the upgrade

[VJware · Accepted solution]

In certain cases, you may not be able to deselect the DLO option during the install wizard. In such a case, remove all the license keys first and then deselect the DLO option.