Unable to Install BackupExec 10.0 on Windows 2003

[JAMES__SANG]

Hello Folks,

I need your help. Whenever I try to Install BE 10.0 on Win2003, I get a rollback at the end of the installation. The error message is:
"The wizard was interrupted before Backup Exec 9.x or 10.0 for Windows Servers could be completely installed. Your system has not been modified. To install this program at a later time, please run the installation again."

The document provided as a troubleshooting solution: http://seer.support.veritas.com/docs/269175.htm does not even come close to even solving it.

The server is brand new with a huge storage space.
I an stumped on this one. Could someone out there please help?
The errors below were obtained from the log:
=====================================
06-29-2005,09:42:13 : ERROR: Installation failed with error 1603.
------------------


06-29-2005,09:45:59 : Property(S): ErrorDialog = SetupError
06-29-2005,09:45:41 : Installing BE database. 06-29-2005,09:45:41 : ERROR: Failed to copy BE data files from D:\Program Files\VERITAS\Backup Exec\NT\Data\ to C:\Program Files\VERITAS\Backup Exec\RANT\Data
Exec\NT\Reports\erroreventhandling_de.rpt
-------------------------------


06-29-2005,09:45:28 : D:\Program Files\VERITAS\Backup Exec\NT\Reports\erroreventhandling_en.rpt

06-29-2005,09:45:28 : D:\Program Files\VERITAS\Backup Exec\NT\Reports\erroreventhandling_es.rpt

06-29-2005,09:45:28 : D:\Program Files\VERITAS\Backup Exec\NT\Reports\erroreventhandling_fr.rpt

06-29-2005,09:45:28 : D:\Program Files\VERITAS\Backup Exec\NT\Reports\erroreventhandling_it.rpt

06-29-2005,09:45:28 : D:\Program Files\VERITAS\Backup Exec\NT\Reports\erroreventhandling_jp.rpt

06-29-2005,09:45:28 : D:\Program Files\VERITAS\Backup Exec\NT\Reports\erroreventhandling_ko.rpt

06-29-2005,09:45:28 : D:\Program Files\VERITAS\Backup Exec\NT\Reports\erroreventhandling_zh.rpt
-----------
06-29-2005,09:45:41 : ERROR: Failed to copy BE data files from D:\Program Files\VERITAS\Backup Exec\NT\Data\ to C:\Program Files\VE`RITAS\Backup Exec\RANT\Data\
------------------------------
06-29-2005,09:45:44 : ERROR: Device activation error. The physical file name 'C:\Program Files\VERITAS\Backup Exec\RANT\Data\BEDB_Dat.mdf' may be incorrect.
06-29-2005,09:45:53 : Error: Unknown error trying to run beperfsetup.exe.

---------------------------
06-29-2005,09:45:59 : Property(S): ErrorDialog = SetupError
------------------------------------
06-29-2005,09:45:59 : Property(S): SQLServiceName = MSSQL$BKUPEXECDLO

06-29-2005,09:45:59 : Property(S): OutOfDiskSpace = 0

06-29-2005,09:45:59 : Property(S): OutOfNoRbDiskSpace = 0

06-29-2005,09:45:59 : Property(S): PrimaryVolumeSpaceAvailable = 0

06-29-2005,09:45:59 : Property(S): PrimaryVolumeSpaceRequired = 0

06-29-2005,09:45:59 : Property(S): PrimaryVolumeSpaceRemaining = 0

06-29-2005,09:45:59 : Property(S): ProductToBeRegistered = 1

06-29-2005,09:46:00 : 1: INSTALL 2: 3

=============================

JS

[Sharvari_Deshmu]

Hello,

Please see the technote below:

http://support.veritas.com/docs/276034

please update us on the results.


Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[JAMES__SANG]

Please note this solution did not solve the installation problem. This occurs even when I try installing on another server - a Win2K OS.
ANy other solution?

[Renuka_-]

Hello,

The error occurs because the Windows Installer does not have sufficient rights to one of the following directories:

* Source directory - The directory where the installation files for Backup Exec and VERITAS Update are located

* Temp directory - The temporary directory where Windows Installer stores its temporary files (for example, c:\temp). To determine where the temporary files are stored, check the "TEMP" and "TMP" environment variables in Control Panel | System | Advanced.

* Target directory - The directory to where Backup Exec and VERITAS Update are being installed

* Installer directory - The directory where the Windows Installer exists, that is C:\Winnt\Installer

To install Backup Exec or VERITAS Update, the user "System" must have Read, Write, and Read & Execute rights to all four directories listed above.

To verify the rights on a directory, do the following:

1. Open Windows Explorer

2. Right-click on a directory listed above

3. Click Properties, and then click the Security tab

Note: If the directory being checked does not have a Security tab, the drive is not an NT File System (NTFS) drive, and therefore did not cause the installation failure.

4. Verify the user "System" has the three rights listed above

If "System" does not have the required rights, do the following to grant "System" the required rights:

1. Click Add

2. Select the user "System," and then click Add

3. Click OK

4. With the user "System" selected, select Allow for the rights: Read, Write, and Read & Execute, and then click OK.
In addition to the above rights, verify that the Restrict CD-ROM access to locally logged-on user Only policy is not selected under the Group Policy settings.

To verify the group policy settings, do the following:

1. Click Start | Run, and then type MMC

2. From the Microsoft Management Console (MMC), select Add/Remove Snap-in

3. Select Group Policy Snap-in

4. In Group Policy Snap-in, click Windows Settings | Local Policy | Security Settings

5. Double-click the policy: Restrict CD-ROM access to locally logged-on user only

6. From the Local Security Policy Setting dialog, select Disabled, and then click OK

7. Quit MMC

8. Log out from the server and log onto the server for the changes to take effect (since this is a group policy). After the new rights have been added, run the Backup Exec or VERITAS Update installation again.

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.

[Trent_Caskey]

Did this ever get resolved? I am having the same issue. I have verified that the system account does have rights to all folders and files needed. Any help would be appreciated.