Unable to initialize the snapshot because the AOF is no installed

[Hector_Sanchez]

Hi,


I have Backup Exe Veritas Version 10.0 rev 5484 running on a Windows 2003 Sp1..The update installed are :
Service pack 1, hotfixes 14, 23, 16, 7 and 8.
Some jobs terminate with the status failed. The error that I have is " Unable to initialize the snapshot because the Advanced Open File Option (AOFO) is not installed on the target computer". I installed the advanced open file option agent in the remote computer and restarted it but the problem persists. In order to test it I try to backup without the Advanced Open File Option but then I have the same error !. I setup the debug mode. Follow you will find the parts of logs that I find the word error associated to the word snapshot or open file option.

BENGINE

7268] 08/01/05 18:20:07 ndmpFreeMessage: message:0x100
08/01/05 18:20:07 BESC: Parsing OS version info -
08/01/05 18:20:07 ndmpcSnapshotPrepare: adding selection string for device_name: \\SWPADC01\Shadow?Copy?Components
08/01/05 18:20:07 ndmpcSnapshotPrepare2: selection string: "\\SWPADC01\Shadow?Copy?Components\System?State\*.*",s,v0,t0,l0,n0,f0
08/01/05 18:20:07 ndmpSendRequest: message:0xf32d
08/01/05 18:20:07 sent seq#: 8 msg: 0xf32d
08/01/05 18:20:07 ndmp_recv_msg
08/01/05 18:20:08 got expected reply msg: 0xf32d
08/01/05 18:20:08 ndmpcSnapshotPrepare2: Snap shot error. ErrorCode: -536836828 ErrorLevel: 2 Provider: 2
08/01/05 18:20:08 ndmpFreeMessage: message:0xf32d
08/01/05 18:20:08 TF_OpenTape()
08/01/05 18:20:08 TF_GetDriveContext ...
sessionGuid = {43553387-4493-4793-a93f-090940c70bea}
initAsync = 1
08/01/05 18:20:08 HARDWARE COMPRESSION ===> Compression is NOT configurable.
08/01/05 18:20:08 GET_DRV_INF: bsize = 1024
08/01/05 18:20:08 TF_GetDriveContext returning 0, context = 1C45CD8
08/01/05 18:20:08 Allocated 2 buffers, size 32768 bytes, total used: 65720
08/01/05 18:20:08 HARDWARE COMPRESSION ===> Compression is NOT configurable.

REMOTE

2956] 08/01/05 18:20:07 Creating DLEs:
08/01/05 18:20:07 \\SWPADC01\C:
08/01/05 18:20:07 \\SWPADC01\D:
08/01/05 18:20:07 SQL2_SurrogateCalling - the default SQL Service is not running on SWPADC01.
08/01/05 18:20:07 Device Shadow?Copy?Components Dle platform 2 major version 5 minor version 2 build 3790
08/01/05 18:20:07 AddESE_DLEs( )
08/01/05 18:20:07 first load attempt of esebcli2.dll failed: The specified module could not be found.
08/01/05 18:20:07 second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
08/01/05 18:20:07 third load attempt failed from path = '': The specified module could not be found.
08/01/05 18:20:07 Looking for esebcli2.dll in sysetm path
08/01/05 18:20:07 never found EseBcli2.dll
08/01/05 18:20:07 esebcli2.dll not loaded
08/01/05 18:20:07 No utility partitions found on any of the disks
08/01/05 18:20:07 Attach to \\SWPADC01
08/01/05 18:20:07 Detach from \\SWPADC01
08/01/05 18:20:07 dir = System?State
08/01/05 18:20:07 file = *.*
08/01/05 18:20:07 oper = Include
08/01/05 18:20:07 subs = True
08/01/05 18:20:07 wild = True
08/01/05 18:20:07 Attempting VSS Provider
08/01/05 18:20:07 Snapshot factory, using VSS as the snapshot provider.
08/01/05 18:20:07 OS Version: 5.2.3790 (Service Pack 1)
08/01/05 18:20:07 VssSnapshotVolume::Initialize() - Using backup type VSS_BT_FULL
08/01/05 18:20:07 VssSnapshotVolume::Initialize() - calling IVssBackupComponents::InitializeForBackup
08/01/05 18:20:07 VssSnapshotVolume::Initialize() - calling IVssBackupComponents::SetBackupState with backup type 1
08/01/05 18:20:07 VssSnapshotVolume::Initialize() - calling IVssBackupComponents::SetContext with context: 0
08/01/05 18:20:07 Error: Misc regkey not found under Engine???. Could not register providers
08/01/05 18:20:08 Snapshot Error (3758130468) initializing VSS snapshot provider.
08/01/05 18:20:08 VSS Provider not available
08/01/05 18:20:08 SnapshotBackupEngine::open_file_systems failed. No snap possible.
08/01/05 18:20:08 SnapshotBackupEngine::GetDependentVolumeList failed. No snap possible.
08/01/05 18:20:08 ndmpdSnapshotPrepare2: Snapshot error. ErrorCode: 0xe0008524 ErrorLevel: 2 Error Src: 2
08/01/05 18:20:08 ndmpdSnapshotPrepare2: sending reply...
08/01/05 18:20:08 ndmpSendReply: message:0xf32d
08/01/05 18:20:08 ndmpdSnapshotPrepare2: cleanup: all done
08/01/05 18:20:08 ndmpFreeMessage: message:0xf32d
08/01/05 18:20:08 ndmpProcessRequests
08/01/05 18:20:08 ndmp_recv_msg
08/01/05 18:20:08 ndmpdDataListen:
08/01/05 18:20:08 Media Server has initiated the connection for data transfer
08/01/05 18:20:08 Remote Agent is listening for the Data Connection at:
IP : 192.168.101.32
Port : 3420
08/01/05 18:20:08 ndmpSendReply: message:0x409
08/01/05 18:20:08 ndmpFreeMessage: message:0x409
08/01/05 18:20:08 dataAcceptConnection
08/01/05 18:20:08 dataAcceptConnection: Received connection from 192.168.101.25
08/01/05 18:20:08 dataAcceptConnection : Data Connection information : connection established between IP 192.168.101.32, port 3420 and IP 192.168.101.25, port 2089
08/01/05 18:20:08 ndmpProcessRequests
08/01/05 18:20:08 ndmp_recv_msg
08/01/05 18:20:08 ndmpdDataStartBackup:
08/01/05 18:20:08 startBackup: bu_type:dump
08/01/05 18:20:08 ndmpFreeMessage: message:0x401
08/01/05 18:20:08 AssertPrivilege( SE_SECURITY_NAME ) failed: Not all privileges referenced are assigned to the caller.
08/01/05 18:20:08 ENV: USERNAME=
08/01/05 18:20:08 ENV: NOPASSWORD=
08/01/05 18:20:08 ENV: USERNAME=INGEDESA\backup
08/01/05 18:20:08 ENV: PASSWORD=
08/01/05 18:20:08 ENV: INITIATOR_SID=0@D0000000DE0000_6`C1GdR1e83>T9OJ1\000
08/01/05 18:20:08 ENV: PRESCANDLE=0
08/01/05 18:20:08 ENV: OPER_TYPE=1
08/01/05 18:20:08 ENV: BLOCKSIZE=400
08/01/05 18:20:08 ENV: SSETRESERVED=400
08/01/05 18:20:08 ENV: BU_SQL_PRE_BKUP_DBCC_TYPE=0
08/01/05 18:20:08 ENV: BU_SQL_POST_BKUP_DBCC_TYPE=0
08/01/05 18:20:08 ENV: REST_SQL_POST_REST_DBCC_TYPE=0
08/01/05 18:20:08 ENV: LAST_SET=0
08/01/05 18:20:08 ENV: BU_REGISTRY=0
08/01/05 18:20:08 ENV: BU_INUSE=1
08/01/05 18:20:08 ENV: BU_MIGRATED=0
08/01/05 18:20:08 ENV: BU_EXPANDED=0
08/01/05 18:20:08 ENV: PROCESS_EMPTY=0
08/01/05 18:20:08 ENV: SWCOMPMODE=1
08/01/05 18:20:08 ENV: SWCOMPLEVEL=0
08/01/05 18:20:08 ENV: SWCOMPTHRESH=10
08/01/05 18:20:08 ENV: BACKUPTYPE=1
08/01/05 18:20:08 ENV: BU_SPS_METHOD=1
08/01/05 18:20:08 ENV: BU_SQL_METHOD=0
08/01/05 18:20:08 ENV: BU_SQL_NO_RECOVER=0
08/01/05 18:20:08 ENV: BU_SQL_STANDBY=0

Regards,

Hector

[Gauri_Ketkar]

Hi,

What all data is getting backed up? Are you backing up a file server or a database ?

We would like to know which option you are selecting under backup job properties>settings>Advanced Open file option..

Refer the technote given below :
http://seer.support.veritas.com/docs/277257.htm

Do revert for any further query

Thank you

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Amruta_Bhide]

Hello,
Let us know:
- What exactly are you backing up?
- Does the error occur while backing up remote server?
- What technology are you using while backing up with AOFO?
Please refer the following Article:
0xe0008524 - Unable to initialize the snapshot because the Advanced Open File Option (AOFO) is not installed on the target computer. You must install this option, restart the computer, and then run the job again.
http://support.veritas.com/docs/277257
=============================================
=============================================
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Hector_Sanchez]

Hi,

I am backing up folders and system state on a remote server. The technology using AOFO is Microsoft Volume shadow Copy.
I were using for resource credential a user with rights from backup operartor group.
I change the resource credentials with an account with domain administrative rights and now the job is working ok.

Regards,

Hector

[Hector_Sanchez]

Hi,

I am backing up folders and system state on a remote server. The technology using AOFO is Microsoft Volume shadow Copy.
I were using for resource credential a user with rights from backup operartor group.
I change the resource credentials with an account with domain administrative rights and now the job is working ok.

Regards,

Hector

[shilpa_Pawar]

Hi,

Additionally you may upgrade to BE v10.0 latest revision 5520 using following link:

http://seer.support.veritas.com/docs/277181.htm

** Run the setup above the current installation, it is not necessary to uninstall previous revision.


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Hector_Sanchez]

HI,

Many thanks to all people that post answers !!
Regards,

Hector