I have been unable to install the remote agent on one of my win2k3 R2 64bit servers. This is Backup Exec version 12.5 with the latest hotfixes. I have tried both push install, which freezes on the media server, and copying the RAWSX64 folder to the server and running both the .cmd files and setup.exe manually. When I run either the .cmds or the manual it only takes it a couple seconds to go to a new line with no feedback. I have tried this as my domain admin account and as the local admin on the server. Theere is no AV or firewall running on the server at the moment in order to keep any conflicts from occurring. PLease help! The bkupinst.htm file shows the following:
05-03-2010,18:41:16 : C:\RAWSX64\Setup.exe
05-03-2010,18:41:16 : C:\RAWSX64
05-03-2010,18:41:16 : CSetupApp::GetInstalledGUID
05-03-2010,18:41:16 : CSetupApp::LoadSetupXML
05-03-2010,18:41:16 : CSetupApp::ScanXML
05-03-2010,18:41:16 : C:\RAWSX64\Bin\Setup.xml
05-03-2010,18:41:16 : MSI File Name =
05-03-2010,18:41:16 : MSI Version = 3.1
05-03-2010,18:41:16 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
05-03-2010,18:41:16 : System Central Processor = 64
05-03-2010,18:41:16 : Product Type = SETUP_RAWSX64
05-03-2010,18:41:16 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
05-03-2010,18:41:16 : Current Installing GUID ={AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
05-03-2010,18:41:16 : Product Version = 11.0
05-03-2010,18:41:16 : CSetupSupport::IsValidMSIPackage
05-03-2010,18:41:16 : C:\RAWSX64\Symantec Backup Exec Remote Agent for Windows Systems.msi
05-03-2010,18:41:16 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
05-03-2010,18:41:16 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
05-03-2010,18:41:16 : Equal PID
05-03-2010,18:41:16 : CSetupAgents::InstallRAWS64Silent
05-03-2010,18:41:16 : CSetupSupport::IsValidMSIPackage
05-03-2010,18:41:16 : C:\RAWSX64\Symantec Backup Exec Remote Agent for Windows Systems.msi
05-03-2010,18:41:16 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
05-03-2010,18:41:16 : CSetupSupport::IsValidMSIMaintenPackage
05-03-2010,18:41:16 : ERROR: Installation failed with error 1603.