Unable to open Tools/Serial Numbers and Installation

[ITMS]

Hello,

we have a new customer with an problem in their backup infrastructure.

As is wanted to push the Backup Agent to a few Servers and also to write down the Serial number, I was unable to open the “Tools -> Serial Numbers and installation” in VERITAS Backup Exec 9.1

The setup.exe starts to open, but close after a minute without any result.

The same for Control Panel -> Add or Remove Programs -> VERITAS Backup exec for windows servers -> change

The customer don’t have any more (it was never handled out) the Package -> Installation CD -> License Key, so I also can’t reinstall the Backup exec (Without any CD and CD-Key)

I’m sorry for my bad grammar, and hope someone can help me.

[Ken_Putnam · Accepted solution]

You could try a "repair" install of BackupExec.   The install source can be downloaded from the Product download page at http://www.symantec.com/business/support/downloads.jsp?pid=15047

The installed serial numbers should be in a file named BESERNUM.TXT  in the \WINNT directory

[ITMS]

Hello,

the "repair" installation doesn't work

But with your Tip for the Serial Number (It was besernum.xml, not .txt) I was able to make a complete reinstallation and now it works again fine without problems.

Thank you, thread can be closed.