Update Fails

[Itzik_Weirzman]

Hello. We have Backup Exec. For windows servers, Version 10.0, Rev 5484,Hot fix 29.I'm trying to update with SP4, Or SP1, Or HF 25, and it all ended with installation error. Attached is the log file:
MsiExec : Initializing the logger class:
MsiExec : D:\WINNT\VxSDM.log
MsiExec : Started log file.
MsiExec : COM: DllMain Entry.
MsiExec : COM: Attaching to process.
MsiExec : Initializing Database
MsiExec : Getting System Directory.
MsiExec : Getting next available default database
MsiExec : Initializing Database
MsiExec : Getting System Directory.
MsiExec : Getting next available default database
MsiExec : Constructing Inventory Manager.
MsiExec : Setting Database name to: inventorydb.xml
MsiExec : Getting VXSDM COM Installation Directory.
MsiExec : Querying registry key Software\Classes\CLSID\{1788BE74-7061-468C-AF85-6C8D6A702689}\InprocServer32 for value Default
MsiExec : Setting Database path to: D:\PROGRA~1\VERITAS\VxUpdate
MsiExec : Setting Database name to: plugins.xml
MsiExec : Getting VXSDM COM Installation Directory.
MsiExec : Querying registry key Software\Classes\CLSID\{1788BE74-7061-468C-AF85-6C8D6A702689}\InprocServer32 for value Default
MsiExec : Setting Database path to: D:\PROGRA~1\VERITAS\VxUpdate
MsiExec : Initializing Database
MsiExec : Getting System Directory.
MsiExec : Getting next available default database
MsiExec : Constructing DistManager Object.
MsiExec : Setting Database name to: distdb.xml
MsiExec : Querying registry key SOFTWARE\VERITAS\VxUpdate for value InstallPath
MsiExec : Initializing Client Manager
MsiExec : Initializing Task Scheduling Manager
MsiExec : Initializing Inventory Manager.
MsiExec : Initializing Inventory Manager Object.
MsiExec : Opening Database.
MsiExec : Loading database from file.
MsiExec : Getting Database path: D:\PROGRA~1\VERITAS\VxUpdate
MsiExec : Getting Database name: inventorydb.xml
MsiExec : Getting file size of file: D:\PROGRA~1\VERITAS\VxUpdate\inventorydb.xml
MsiExec : Getting status of file: D:\PROGRA~1\VERITAS\VxUpdate\inventorydb.xml
MsiExec : Opening Database.
MsiExec : Loading database from file.
MsiExec : Getting Database path: D:\PROGRA~1\VERITAS\VxUpdate
MsiExec : Getting Database name: plugins.xml
MsiExec : Getting file size of file: D:\PROGRA~1\VERITAS\VxUpdate\plugins.xml
MsiExec : Getting status of file: D:\PROGRA~1\VERITAS\VxUpdate\plugins.xml
MsiExec : Initializing Distribution Manager.
MsiExec : Initializing DistManager.
MsiExec : Opening Database.
MsiExec : Loading database from file.
MsiExec : Getting Database path: D:\WINNT\system32
MsiExec : Getting Database name: distdb.xml
MsiExec : Getting file size of file: D:\WINNT\system32\distdb.xml
MsiExec : Getting status of file: D:\WINNT\system32\distdb.xml
MsiExec : Client Manager initializations successful.
MsiExec : COM: AddInventoryModule Entry
MsiExec : COM: Adding module D:\Program Files\VERITAS\Backup Exec\NT\bediscovery.dll
MsiExec : Registering inventory module: D:\Program Files\VERITAS\Backup Exec\NT\bediscovery.dll
MsiExec : Opening Database.
MsiExec : Loading database from file.
MsiExec : Getting Database path: D:\PROGRA~1\VERITAS\VxUpdate
MsiExec : Getting Database name: plugins.xml
MsiExec : Getting file size of file: D:\PROGRA~1\VERITAS\VxUpdate\plugins.xml
MsiExec : Getting status of file: D:\PROGRA~1\VERITAS\VxUpdate\plugins.xml
MsiExec : Looking for module: D:\Program Files\VERITAS\Backup Exec\NT\bediscovery.dll
MsiExec : COM: AddInventoryModule returning 0
MsiExec : Terminating the Inventory Manager.
MsiExec : Terminating Inventory Manager Object.
MsiExec : Closing Database.
MsiExec : Closing Database.
MsiExec : Terminating the Distribution Manager.
MsiExec : Terminating DistManager Object.
MsiExec : Closing Database.
MsiExec : Client Manager termination successful.
MsiExec : Terminating Task Scheduling Manager.
MsiExec : Uninitialized Task Scheduling Manager complete.
MsiExec : Uninitialized Client Manager complete.
MsiExec : Destructing DistManager Object.
MsiExec : Destroying Database Object.
MsiExec : Destroying Inventory Manager Object.
MsiExec : Destroying Database Object.
MsiExec : Destroying Database Object.
MsiExec : Pvlupgrade MIG_Init()- start
MsiExec : DriverConnect:DRIVER=SQL Server;SERVER=ITZIK\BkupExec;DATABASE=BEDB
MsiExec : Querying version data
MsiExec : AdammUpgradeView::Initialize() = 0
MsiExec : Pvlupgrade MIG_Start()- start
MsiExec : Pvlupgrade MIG_Start()- start
MsiExec : ADAMM upgrade started
MsiExec : Backup Exec Device & Media Service Database, version 10.000001 is up to date. No changes are required.
MsiExec : ADAMM upgrade ended
MsiExec : No connection string found
MsiExec : Pvlupgrade MIG_Start() - end
beremote: 05/09/06 09:28:08 CleanupOrphanedSnapshots(). Lauching cleanup thread..
beremote: 05/09/06 09:28:08 CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.
beremote: 05/09/06 09:28:08 Process Windows Firewall is zero; no processing done.
beremote: 05/09/06 09:28:08 FS_InitFileSys
beremote: 05/09/06 09:28:08 loaded bedsnt5.dll
beremote: 05/09/06 09:28:08 loaded bedssql2.dll
beremote: 05/09/06 09:28:08 loaded bedsxchg.dll
beremote: 05/09/06 09:28:08 loaded bedsxese.dll
beremote: 05/09/06 09:28:08 loaded bedsmbox.dll
beremote: 05/09/06 09:28:08 loaded bedspush.dll
beremote: 05/09/06 09:28:08 loaded bedsnote.dll
beremote: 05/09/06 09:28:08 loaded bedsmdoc.dll
beremote: 05/09/06 09:28:08 loaded bedssps2.dll
beremote: 05/09/06 09:28:08 loaded bedsupfs.dll
beremote: 05/09/06 09:28:09 loaded bedsshadow.dll
beremote: 05/09/06 09:28:09 loaded bedsoffhost.dll
beremote: 05/09/06 09:28:09 bedsvx.dll could not be loaded: The specified module could not be found.
beremote: 05/09/06 09:28:09 bedsorcl.dll could not be loaded: The specified module could not be found.
beremote: 05/09/06 09:28:09 loaded bedsagnt.dll
beremote: 05/09/06 09:28:09 loaded bedssms.dll
beremote: 05/09/06 09:28:09 loaded bedssmsp.dll
beremote: 05/09/06 09:28:09 loaded bedsra.dll
beremote: 05/09/06 09:28:09 Initializing FSs
beremote: 05/09/06 09:28:09 This is NOT an Exchange server.
beremote: 05/09/06 09:28:09 FS 12 failed to initialize: -536805818
beremote: 05/09/06 09:28:09 unloading bedsmbox.dll
beremote: 05/09/06 09:28:09 Notes Agent: NOTES_InitFileSys
beremote: 05/09/06 09:28:09 Notes Agent: Lotus Notes not installed.
beremote: 05/09/06 09:28:09 esebcli2.dll found in current working directory
beremote: 05/09/06 09:28:09 esebcli2.dll found in current working directory
beremote: 05/09/06 09:28:09 ESE_InitPlatinum loaded esebcli2.dll from D:\Program Files\VERITAS\Backup Exec\NT\esebcli2.dll.
beremote: 05/09/06 09:28:09 Listening on port 10000
beremote: 05/09/06 09:28:09 Agent browser advertisement cycle complete. Advertisement interval is 60 minutes.
beremote: 05/09/06 09:28:09 Running... 'Q' to stop
pvlsvr: 05/09/06 09:28:11 DriverConnect_ = DRIVER=SQL Server;SERVER=ITZIK\BkupExec;DATABASE=BEDB"
pvlsvr: 05/09/06 09:28:11
================================================
The original problem for the update is that after a backup job complet the bengine.exe crashes.

Please Advice !
Best Regards

[Sharvari_Deshmu]

Hello,

You can try upgrading to 10.1, please see the steps below:


http://seer.support.veritas.com/docs/281044.htm

Installation files:

http://support.veritas.com/docs/279332



Please see the technot to upgrade the remote agents:
http://support.veritas.com/docs/265736



Thanks,

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