Upgrade vom BE2012 to 2014: Environment check hangs

[SG]

Dear Forum,

I have a Windows Server 2008R2 Standard in English with Backup Exec 2012 (V.14.0 Rev.1798 64bit) with Service Pack 4 and all available Hotfixes installed - at least the Live Update doesn't offer any further updates.

Now I want to upgrade this Backup Exec installation to Backup Exec 2014 (V.14.1 SP2) (using this media Backup_Exec_2014_14.1_SP2_MultiPlatforms_Multilingual.iso) but am already struggling with the "Environment Check 2.0".

This check runs since hours and won't stop:

The only hint I found regarding such a problem is Article:TECH213591 but this article ends with "Upgrade or install with Backup Exec 2014 SP1 media".

But I'm already using a SP2 media...

So any idea what to do?

Thanks in advance!

Best regards,
 SG

[VJware]

If running any AV, temporarily disable it. Also, rerun the installer with elevated privileges, i.e. using Run As Admin. you could cancel the current running setup via the task manager..

[lmosla]

Hi,

If this is still a problem check BKUPINST.HTM in C:\ProgramData\Symantec\Backup Exec\Logs\ and post the errors

[DonAlonso]

I have a similar Problem but no solution yet. No useful LOG in the Folder C:\ProgramData\Symantec\Backup Exec\Logs\ You can look in HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\SymcPush\Status to see where it hangs. My Installation hangs with 68% and LicenseKeys.

[SG · Accepted solution]

Finally I found a solution after disabling the AntiVirus software and running the Installer as Administrator (which I already did) didn't solve the issue.

I remembered that I had a similar situation lots of years ago with another version of Backup Exec. There a disabling of the network connection for some seconds solved the problem.

Now it was the same: Disabling the network connection for 5 seconds finished the environment check successfully and the installation itself also suceeded.

Isn't it a bit weird that it seems that this bug still exists since lots of years!?

Best regards,
 SG