Upgraded from Evaluation version to licensed and now backups do not work.

[Mike_Rebich]

I just upgraded from an evalution version of Backup Exec for Windows Servers, and entered my serial number. When I went to run one of our backup jobs to make sure it still worked I get the error, "The job failed with the following error: Access to a device was not authorized with this edition of Backup Exec." The backup job pulls from a set of network shares. We do not have an agent installed on any of the computers where these shares exist and did not have one before when using the evaluation version. Is there a different version of BackupExec that we need or perhaps a different license. Please let me know how I can resolve this problem ASAP.

-Mike

[scott_price]

you need to put in the license # for the remote agent and it should recognize your shares, as well I guess version 10. only likes IP address for share names

[Mike_Rebich]

I am still confused on the nature of the Remote Agent, and/or Remote Agent License. When using the evaluation version of BackupExec we did not install any Remote Agent on the Remote server, but it worked fine. Now that we have licensed BackupExec with our purchased copy and S/N everyone is telling us that we need a Remote Agent and/or Remote Agent License. Is this just a number that we enter into the BackupExec server so that we can pull backups from that specific remote server, or do we actually need to install a Remote Agent onto that remote server? Why did we not need a Remote Agent installed on the remote server when using the evaluation version?

[Mike_Rebich]

Also, how do I enter the Remote Agent License into the BackupExec Server? I have pushed the Remote Agent installation to the remote server, but I cannot figure out how to enter the Remote Agent License.

[Ashutosh_Tamhan]

Hi Mike,


Figure 1,2,3 show you how to install remote agent license keys or any other license keys.

http://support.veritas.com/docs/253058


Regards,
Ashutosh

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[Mike_Rebich]

Thank you for your reponce. I beleive that answers my question. We are still waiting on our Remote Agent License, but everything makes sense now. Thanks again.

-Mike