Upgrading from Backup Exec 12.5 to 2010 R3

[abarnard]

I am in the process of upgrading from Backup Exec 12.5 to Backup Exec 2010 R3 on a Windows Server 2003 server.

I have followed all the necessary steps, and I am going through the wizard to install 2010, but stuck on entering the license keys.

Do my 12.5 license keys work on 2010?

If not, can I purchase the fast track upgrade to 2012 promotion, and use those license keys for 2010?

Any assistence would be appreciated.

Thanks!

[AmolB · Accepted solution]

BE12.5 license keys will NOT work with BE2010. 

If you have a valid support contract than you Symantec will give you a free upgrade to the latest 

version. So you may contact the licensing team to check your eligibility.

Even BE2012 license key will not work with BE2010 R3 coz BE2012 use .slf file for license 

and BE2010 R3 and older version requires serial numbers. Again you may contact licensing 

team if BE2012 license keys can be downgraded to BE2010.

Refer to the below link for licensing contact info

http://www.symantec.com/support/assistance_care.jsp

[abarnard]

Thank you very much.

I just called and they were able to get me the correct licenses.