V-79-57344-34110 | Snapshot provider error (0xE0008516): HELP!!!

[Djvenkat]

Hi,

We have been getting the below error while backing up exchange database's alone it happens when we run seperate jobs

Tried the links  in report it all speaks about earlier verions of the prodcut [10.x or so] 

Our server is a windows server 2003 Enterprise edition and symantec veritas 12d with SP2

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Backup- \\SERVER1\Microsoft Information Store\First Storage Group V-79-57344-34110 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.
Check the Windows Event Viewer for details.
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can you anyone suggest us a solution , thanks in advance.

Thanks,

Venkat

[Anup · Accepted solution]

Is AOFO checked on exchange backup? Dont use that its not recommended

run vssAdmin list writers one xchange server..All the writers should be in stable and no error state.

Apply VSSrolluppatch if has issues with VSS writers.

Is it a emptry storage group? 

[D_Rock]

Try This:

https://forums.symantec.com/syment/board/message?board.id=be12_exchange&thread.id=793

I had similar problems, but not exactly the same error messages. Your problem almost looks like your staging area cannot be seen by backup exec. Make sure your staging area is located on your media server not a remote storage.

Just a though.

[Djvenkat]

Thanks guys, i will try out these workarounds and get back .

Anup :

yes it had one empty sotrage group.  thanks for that info, i have removed it from selection list.

Thanks,

Venkat