VMWare backup issues - Unable to create the virtual disk.

[marcymarc24]

Hi,

We use Symantec Backup Exec 2010 R3 with initial backup to disk.  Based on a Windows 2008 server.

We have a local backup of the Backup Exec config which is running ok but the VMWare backups are failing with the errors below.  We are using Backup Exec 2010 Agent for VMware VI with GRT.  For the Virtual Machines we are backing them up at machine level using VSphere built in snapshots..

Any ideas on what is happening here?

Completed status: Failed
Final error: 0xe0001203 - An error occurred while creating or accessing the directory specified for this operation. Check to make sure that the B2D folder and/or the temporary path specified for this operation are valid.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-4611

Backup- xxxxxxx

 Error

V-79-57344-4611 - An error occurred creating or accessing the directory \\.pdvfs\xxxxxx\2\BEData\STHVMDK specified for this operation. Ensure that the directory is accessible and can be written to.


 

[pkh]

Your problem is not with the source, but the destination, i.e. the B2D folder.

How is the disk containing the B2D folder attached to your system?  If it is attached as a mapped drive, then it will not work.  BE runs as batch and cannot use mapped drives.  You have to specify the UNC path to the disk when you define the B2D folder.

Also BE needs full read/write access to the disk.  If it is an external disk, add the BE logon id to it with full read/write access.

You should also check that the disk is supported for B2D folder.  See the HCL below.

BE 2010|2010 R2|2010 R3 Hardware (HCL)

If it is not supported, check its functionalities with

B2Dtest.exe

[Colin_Weaver · Accepted solution]

As this is a DeDuplication Folder and not a traditional Backup to Disk Folder - please make sure all the DeDuplication Servcies are runnign and that non of them are reporting any application faults in yoru event logs.

Also as you are running DeDuplictaion I strongly advise using 2010 R3 9whihc you are) and the critical hotfixes that were released last week

Hotfix 159965 http://www.symantec.com/docs/TECH159965

Hotfix 164220 http://www.symantec.com/docs/TECH164220

BTW for anyone else reasing this I know the original poster does not mention VMware - but the \\.pdvfs share references relate directly to requirements for DeDuplication with GRT sets.

[marcymarc24]

Thanks for the replies.

I applied the hotfixes suggested which resolved this issue.

-Marc