Veritas drivers failing backup jobs

[Judith_Limprech]

I am running Veritas backup exec 9.1 on a windows 2003 small business server. I run a full backup every night of approx. 16Gb of data. We had a problem where our backups were not running, Dell replaced the travan drive, cable and system board. The backups are now running with one exception. I am using the microsoft driver on the tape drive and my backups are 100% successful. As soon as I put the Veritas driver on the backups fail with a 45d - The request could not be performed because of an I/O device error. Also my backups used to take approx. 7 hours to run before this incident. Now with the Microsoft driver it takes them 27 hours. Once I put the Veritas driver on there the backup time decreases to the usual 7 hours but they fail. Any ideas why this is happening? Or how I can correct this? I need to have the appropriate amount of backup time which should be approx. 7 hours.

[Joshua_Small]

- Check the firmware of your system board, tape drive and any SCSI drivers. Often Dell replace a system with older components
- When you say "Veritas driver" did you use the latest version? Check the Veritas website and find out.

[Judith_Limprech]

Yes I did use the latest version which i think may be the problem. I read up on the new driver version from Veritas and it looks like they are not supporting my seagate Travan with the latest driver. So I need to get an older version of the driver. Any ideas how I can get that?

[Gauri_Ketkar]

Hi,

*check whether the device or drive you are using is supported and tested with BEWS version 9.1 ?
Symantec Backup Exec for Windows Servers (tm) 9.x (9.0, 9.1) Hardware Compatibility List. Includes HCL information for supported drives, libraries, virtual tape devices, fibre-channel HBAs, switches, routers/bridges, and iSCSI components. For printing purposes, the latest version of Acrobat is recommended.

http://support.veritas.com/docs/282347


*If yes install Veritas device drivers
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only).
http://seer.support.veritas.com/docs/273853.htm

*If no then plese install OEM device drivers
How to use original equipment manufacturer drivers with VERITAS Backup Exec (tm) for Windows Servers 9.x http://seer.support.veritas.com/docs/253974.htm

Stop RSM service on medien Server.



Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri


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