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You must install additional languages

David_Ball_2
Level 3

I am trialing Backup Exec for Windows Servers 12.5 to see it it will restore mail messages from a GRT backup of Exchange 2003. I have installed the Agent from 12.5 on my Exchange server and the full backup of the Infromation Store completed without errors. On the restore, when I try to open a mailbox I get the following error:  [backup Exec Catalog Driver](You must install additional languages on this computer to view the content in this section. Refer to your Microsoft documentation for more information).

I have mailboxes that receive emails in Chinese, Japanese and Korean.

What do I have to do to resolve this? I want to be sure that version 12.5 WILL restore individual emails before I upgrade from 11d.

1 REPLY 1

Anup
Level 6
Certified

Is it Exchange 2007?

Management tools version on backup server should be same as exchange server

Do you hav MAPI/CDO package installed on exchange server?