Since this is an English queue and the mail that you posted was in different language, so we were not exactly sure of what problem you face except the subject line which mentions "ait-3 270 GB"
We have received the query in non-English language. This support service is available only for English version of BackupExec for Windows.
Alternatively, you can rewrite your request in English and submit the same through our site and avail free support for your issue.
We hope this helps.