Hello, I have a HP Ultrium 1/8 autoloader which is probably around 2 years old.
Last week BE 12.5 SP3 suddenly declared the drive as offline. Windows device manager shows the yellow exclamation mark as in driver issues.
It had windows drivers against it and to cut a long story short, I went through everyhting possible and have now got to the stage where it shows in devman but with no drivers.
How do I reinstall just Symantecs drivers for the trays and tape drive itself?
I tried the device config wizard but it doesnt see them. I tried the hot swap wizard and that seems to find the tape drive and then hangs when trying to install the driver.
Is there another way to install the drivers?
thanks, regards
H
Backup Exec for Windows servers 12.5, rev 2213, SP3 + Hotfixes 334837, 336087 & 327039
Windows server 2003 SP2 with all updates.