job failed with I/O error + adpu160m event ID 9

[593707260]

Upgraded from 8.6 to 9.1 BEWS + agent + options.

The BEWS is running W2K server SP4, BEWS 9.1 with SP2 and latest Backup Exec driver. It has a HP LTO Ultrium 2 drive with latest firmware. Supposingly the LTO drive is capable to backup 30MB/sec or 1.8GB/min.

Backup Exec can do quick erase and inventory without any error. However, when starting a backup job (either local backup or remote backup) it will start to backup the first 15MB-90MB of data, and then gradually slow down to 12MB/min then hang for 20-30min until the job time out and failed.

The HEX error code is 45D
Error ‘45d The request could not be performed because of an I/O error’

The LTO drive runs OK on the native NTBackup.

I've a feeling it could be a hardware failure, but i want to verify and confrim with Veritas.

[Sharvari_Deshmu]

Hello,

-Please check whether the device is "tested" in the compatibility list if yes then please install latest veritas drivers:

Hardware compatibility list:
http://support.veritas.com/docs/271382
http://support.veritas.com/docs/271383

Latest Veritas drivers:
http://support.veritas.com/docs/273853

If not tested please install latest menufacturers drivers.

-SInce you are getting event id 9 regarding this you will need yo contact your device manufacturer for more information on this:
Please see the microsoft KBID:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q154690

-Please see this technote to configure the device:

-How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501




NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived.

Thanks,

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.