"Communication stalled" error messages.

[Datakraft]

Hi!

I got problems to run catalog in Symantec Backup Exec 12. When i do this the job engine stops och and i get error message "communication stalled". And on the other side i have CA ArcServe Backup installed on the same server as well and it runs like a charm (the different backupsoftwares services are not running att the same time).

When i'm running the Enviroment Check, it passes but i got this. Is this good?

[Dev_T]

Hello,

Go to the Devices TAB-->Right Click on the Server name-->Paused...wait for 5 to 10 seconds...right Click again and Unpause it...

Hope this helps

[Datakraft]

Thanks for a quick respond, but this didn't solved the problem. :(

[Dev_T]

Hello,

Check the Drivers and make sure that you are using Symantec Drivers and the Medium Changer must have Microsoft Drivers (Unknown Medium changer)

I hope CA ArcServer services are stopped at the time of Backups with Backup Exec

Hope this helps....

[Datakraft]

How can i check if i Symantec tapedrivers are used?

[Dev_T]

Hello,

Go to Device Manager, right click on the TAPE Drive and go to properties...You will see the TAPE Drivers...

[Dev_T]

any news here?