04-19-2010 09:53 AM
I am having a computer that is generating a Failed state on a backup. It says it has failed on the system state with the following error:
"Error loading machine specific Intelligent Disaster Recovery information. Error: 1392 The file or directory is corrupted and unreadable."
I believe this is a result of the Disaster recovery information. The system state actually seems fine. I did a custom job to back up the system state and it did not fail.
So,
I moved the .dr file out of the directory and re-ran a full backup. It failed once again with the same error,"Error loading machine specific Intelligent Disaster Recovery information. Error: 1392 The file or directory is corrupted and unreadable."
It did not create a new .dr file either.
Two questions,
1. Should it have recreated a new .dr file
2. Do I need disaster recovery? I mean system state is backed up to the tape isn't it? What is disaster recovery for?
Thanks!
Solved! Go to Solution.
04-26-2010 06:35 PM
04-19-2010 08:25 PM
04-20-2010 05:37 AM
04-20-2010 07:01 PM
04-26-2010 05:09 AM
04-26-2010 06:35 PM
04-27-2010 10:42 AM
04-27-2010 07:00 PM
Sorry. I was some time since I solved this problem. Having thought about it a little bit more, you have to re-install IDR after Step 3 in my earlier post.
To re-install IDR, go to Tools ---> Install Options.... and then uncheck the IDR option. After the BE services are restarted, go to Tools ---> Install Options.... and then check the IDR option to install IDR. After this, the C:\Program Files\Symantec\Backup Exec\IDR\ should be created by BE. You don't have to create it.
04-28-2010 06:10 AM
04-28-2010 09:06 AM
04-28-2010 08:10 PM
To re-install IDR, go to Tools ---> Install Options and License Keys on this media server and then uncheck the IDR option. After the BE services are restarted, go to Tools ---> Install Options and License Keys on this media server and then check the IDR option to install IDR. After this, the C:\Program Files\Symantec\Backup Exec\IDR\ should be created by BE. You don't have to create it.
04-29-2010 06:18 AM
04-29-2010 07:36 PM
Do you get your original error when your incremental run?
Did BE create the .dr in the C:\Program Files\Symantec\Backup Exec\IDR\Data\ directory?
04-30-2010 05:55 AM