03-20-2013 11:16 PM
I have a problem that prevents me to take backups to deduplication folder.
Dedup folder seems to be online, spoold.exe --trace returns following error messages:
Error: 25009: spoold: lock test failure (invalid argument).
Error: 26016: Symantec PureDisk Content Router: Bootstrap failure.
I can also find similar error from event log
Log Name: Application
Source: spoold
Date: 20.3.2013 12:05:08
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The description for Event ID 1 from source spoold cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
26016: Symantec PureDisk Content Router: Bootstrap failure
Where to start? Any help would be appreciated.
Solved! Go to Solution.
03-21-2013 11:16 PM
03-20-2013 11:43 PM
Use a command prompt and run chkdsk /f on the volume containing the dedup folder.
After that, reboot the media server.
03-20-2013 11:47 PM
Try restarting the DeDupe services (including the postgresql service).
EDIT ... was the user / password for the dedupe logon account changed recently ?
03-21-2013 01:39 AM
I have restarted services several times, but it didn't have any effect. Logon account has remained same.
About postgresql service..I have several postgres.exe processes running, I cannot remember wheather it's normal or not. Any comments on that?
03-21-2013 04:59 AM
chkdsk didn't find anything to repair and the problem still exists.
03-21-2013 06:11 AM
See if there are multiple instances of the spoold service running or not. If yes, end them & retry. And the postgresql service to be restarted should be named - PostgreSQL Server 8.3
Lastly, if the above doesn't work, would recommend to log a formal support case.
03-21-2013 11:16 PM