support and SymAccount

[Alex_Zn]

Hi!

When i create symaccount, do my contact information (like e-mail) must be the same as specified in contract (or alsewere) ?

[AmolB]

Its good to have same account details throughout.

[Alex_Zn]

But it is not necessary ?

[Kiran_Bandi]

Yes not MUST...

If required, later on you can change the email address by sending a message to any of the admins.

[Alex_Zn]

Sorry, answer please clearly:

1. Yes it is required to be the same.

2. No it is not required to be the same.

[Kiran_Bandi · Accepted solution]

No, it is not required to be the same.

Any personal e-mail address can be used to create a sym account.

[AmolB]

It's NOT necessary to use same account.

[Alex_Zn]

So any person in company may open requests and they will be processed by Symantec support team ?

[Kiran_Bandi]

Not very sure but i think atleast one of the below three details is must for opening a case with symantec support.

Customer Number / Serail Number / Sales Order Number

So any person in company may open requests and they will be processed by Symantec support team ?

Anyone can open, if they have valid information.

[Alex_Zn]

Where can i find this information ?

[Kiran_Bandi]

On symantec license certificate.....