upgradation ?

[Azhar_Ali]

I need to know that if there are any compatiability issues of below mentioned tape drive errors with backup exec 10.0 or the errors are purely hardware related.

I beleive these are indicating hardware problem but just wishing to get some advice.

Applications logs
_____________________________________________
Event Type:Error
Event Source:Backup Exec
Event Category:Devices
Event ID:33152
Date:2.4.2005
User:N/A
Computer:Server
Description:
Adamm Mover Error: Write Failure!
Error = ERROR_IO_DEVICE
Drive = "Quantum"
{71F59C30-87B7-4D55-A30E-4D4FEE4A47AC}
Media = "12"
{DDE2961F-317C-4D40-900B-662F5935B98E}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: 00 00 00 00 00 00 00 00 ........
0008: 00 00 00 00 00 00 ......
______________________________________________
Event Type:Error
Event Source:Backup Exec
Event Category:Devices
Event ID:33152
Date:2.4.2005
User:N/A
Computer:Server
Description:
Adamm Mover Error: Write Failure!
Error = ERROR_INVALID_FUNCTION
Drive = "Quantum"
{71F59C30-87B7-4D55-A30E-4D4FEE4A47AC}
Media = "12"
{DDE2961F-317C-4D40-900B-662F5935B98E}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: f0 00 05 00 00 00 00 15 ð.......
0008: 00 00 00 00 24 00 ....$.
_____________________________________________
Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:57665
Date:2.4.2005
User:N/A
Computer:Server
Description:
Storage device "Quantum " reported an error on a request to write data to media.

Error reported:
The request could not be performed because of an I/O device error.
.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Data:
0000: 5d 04 00 00 ed 84 00 e0 ]...í„.à
0008: 00 80 00 00 00 00 00 00 .€......
0010: 93 03 00 00 “...
_______________________________________________

Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:65314
Date:2.4.2005
User:N/A
Computer:Server
Description:
Backup Exec Alert: Tape Alert Error
(Server: "Server") (Job: "Daily:Diff") Job 'Daily:Diff' has reported Multiple Tape Alerts on Server 'Server'. Please refer to job log 12.xml for more details.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
_______________________________________________

System Logs

______________________________________________

Event Type:Error
Event Source:aic78xx
Event Category:None
Event ID:11
Date:2.4.2005
User:N/A
Computer:Server
Description:
The driver detected a controller error on \Device\Scsi\aic78xx1.
Data:
0000: 0f 00 10 00 01 00 68 00 ......h.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 22 50 30 c1 00 00 00 00 "P0Á....
0018: 01 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 05 00 00 00 ........
0030: 00 00 00 00 05 00 00 00 ........
____________________________________________

Event Type:Error
Event Source:QntmDLT
Event Category:None
Event ID:15
Date:2.4.2005
User:N/A
Computer:Server
Description:
The device, \Device\Tape0, is not ready for access yet.
Data:
0000: 0f 00 18 00 01 00 74 00 ......t.
0008: 00 00 00 00 0f 00 04 c0 .......À
0010: 04 01 00 00 9d 00 00 c0 ......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 05 00 00 00 ........
0030: 00 00 00 00 00 00 00 00 ........
0038: 00 0a 00 00 00 00 00 00 ........
_______________________________________________

Event Type:Error
Event Source:Service Control Manager
Event Category:None
Event ID:7000
Date:2.4.2005
User:N/A
Computer:Server
Description:
The HP Advanced Network Services Transport service failed to start due to the following error:
The system cannot find the file specified.
_____________________________________________
Event Type:Warning
Event Source:dlttape-VRTS
Event Category:None
Event ID:54
Date:2.4.2005
User:N/A
Computer:Server

Description:
An Io Request to the device \Device\Tape0 did not complete or canceled within the specific timeout. This can occur if the device driver does not set a cancel routine for a given IO request packet.
Data:
0000: 00 00 00 00 01 00 62 00 ......b.
0008: 00 00 00 00 36 00 04 80 ....6..€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
_______________________________________________

Event Type:Error
Event Source:aic78xx
Event Category:None
Event ID:9
Date:20.4.2005
User:N/A
Computer:Server
Description:
The device, \Device\Scsi\aic78xx1, did not respond within the timeout period.
Data:
0000: 0f 00 10 00 01 00 68 00 ......h.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 01 01 00 50 00 00 00 00 ...P....
0018: 01 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 05 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
_______________________________________________

Event Type:Error
Event Source:Removable Storage Service
Event Category:None
Event ID:17
Date:20.4.2005
User:N/A
Computer:Server

Description:
RSM cannot manage library Tape0. It encountered an unspecified error. This can be caused by a number of problems including, but not limited to, database corruption, failure communicating with the library, or insufficient system resources.
______________________________________________

Thanks

[Darpan_Thaker]

Hello,

Even id 9,11 and 15 occurs due to Hardware or SCSI related issue.

Following Microsoft Knowledge base article will help you resolving Event ID 9 and 11


http://support.microsoft.com/default.aspx?scid=kb;en-us;154690

The Event ID 15 indicates that the device is not ready. This can be the result of SCSI host adapter configuration issues or other problems. Perform the following steps to resolve the issue:

1.) Reduce the total number of devices on the controller.
2.) Update the SCSI Controller Driver and firmware
3.) Update the Tape Drive firmware
4.) Separate the tape device from a controller which also has hard drives connected to it.

Thanks,
Darpan

[Madhuri_Shenoy]

Hi,


In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your reply within two business days, this post would be marked "assumed answered"and would be moved to "answered questions"pool.


Thanks!

[Ajit_Kulkarni]

Hello,

I request you to update on the issue.

Regards

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.