I have had so many problems with the program that I have tried to uninstall it in order to reinstall it. But whether I use the veritas uninstall feature or the windows change/remove feature, uninstallation always fails saying it was interrupted. Please help!!!!
Due to the complexity of your issue, resolution will require the personal attention of a VERITAS representative. As manual uninstallation needs changes in Registry keys.
Please contact us through your local support number.
You can see a list of support numbers at our support web site:
This is not good. Selling a program that cannot be uninstalled is irresponsible. I am working with a small non-profit that invested in a server and bacu-up solution for the first time and then do not have the funds to pay for what should be a simple solution. I will be looking for another backup solution with fewer problems and ease of uninstall /resinstall.
I share your suffering. It took me a week to have the Veritas and MS SQL Server products uninstalled. I am now having trouble reinstalling, but if you'd like to follow suit, here are some of the things I did.
Removed HLM_Software registry entries for Veritas and MS SQL Server.
Downloaded MDAC_TYP.exe from Microsoft's support site to check and reinstall MDAC 2.8 RTM.
Downloaded Microsoft Installer Cleanup Utility msicuu2.exe in order to completely remove the products that 'Add and Remove Programs' could not.
I have the same problem but I'm reluctant to do anything that might affect SQL Server as I have several crucial databases running on it.
I've actually started another thread based on this one but it is more of a complaint that the only way I can get my uninstall problem sorted is by phoning. I'm deaf and therefore I can't use the phone so it seems I'm not entitled to any support - paid for or not.
But I do agree that Veritas should be resolving this issue with their broken software rather than charging people for it.