Digital Transformation and the need for SaaS Backup

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Market Trends

We live in an age of tremendous shifts and accelerated digital transformation, driving organizations to adopt more and more of the new cloud-based technologies and services which provide great flexibility and scalability. However, they come with their own challenges.

According to IDC, worldwide spending on public cloud services is forecast to reach $160 billion in 2018, an increase of 23.2% over 2017 -- with SaaS being the largest cloud computing category, capturing nearly two thirds of all public cloud spending in 2018.

Forrester also expects the global public cloud services market to grow at a compound annual growth rate (CAGR) of 22% over the 2015-to-2020 period.

Why We Need Backup?

When we speak with customers, there seem to be a number of myths, particularly on the software-as-a-service (SaaS) side.

Myth #1: The service provider, take Google as an example, provides data protection as part of the SaaS offering.

While it is clearly stated in the Service Level Agreement that the service provider is responsible for the uptime, power, network connectivity etc., the service provider also mentions that the customer is ultimately responsible for the actual data and their user administration.

Myth #2: SaaS applications are not vulnerable to cyber-attacks

Cloud applications can get attacked like any other servers on your premises. Just because the server is not in your data center, doesn’t mean it is invulnerable to threats. As mentioned above, the customer is responsible for the data when an attack takes place.

Myth #3: The backup functionality comes out of the box

Typically, service providers provide a basic rollback capability with limited retention (several months). If you look at Office 365 as an example, the search process is very difficult and time consuming. Then, once you find the email or file you think you want to restore, you cannot preview it or validate that it is the right file. If this is not enough, once you initiate a retrieval request, it can take days or even a week to get your data back. In short, it is a time consuming, difficult process, with a poor user experience. Bottom line: we need backup for SaaS applications.

Why Veritas SaaS Backup?

Veritas SaaS Backup is an end-to-end web based platform that provides data protection linked to your entire suite of SaaS workloads:

  • Multi workloads supported (Microsoft Office 365, Google G Suite, and, more to come).
  • Unlimited storage, regardless of the data size.
  • Unlimited retention, you can keep the data for as long as you want.
  • Easy and transparent subscription based licensing (per user/ per month).

Key Veritas SaaS Backup Features

Simple Management


Veritas SaaS Backup is a platform built to protect multiple SaaS workloads and is administered from a single console, unlike other SaaS backup applications. At the moment, VSB supports 3 major workloads and more workloads will be added shortly. The key point is that no software or hardware is required on premise and it can be managed from any web browser.

Powerful Search

With VSB, you can find your emails and files easily and quickly without the need to search specific devices or folders. The VSB search functionality shows your data independently of where it was originally stored. Once you find the file, you can preview it to ensure it is the right file and then restore it using multiple restore options as mentioned below.

Multiple Restore Options

VSB provides the ability to restore data in 3 different ways:

  • Send a download link to the end user. The link is particularly useful as you can set passwords and expiration dates for security purposes. The admin can even text the link to end user who needs their files(s) back urgently.
  • Download and email. This is really useful when end user is remote or traveling.  You can get the missing file to them immediately.
  • Directly restore to original location which will place the file back where it came from.

Minimal ongoing administration

As soon as the initial configuration is completed, backups will run every 4 hours.  New users will automatically be added to backups, users that left the company will automatically stop being backed up.  In summary, there is very little administrative work needed to maintain VSB.  Errors are very rare and when they occur, insightful alerts are generated on dashboard and sent via email.

Summary and Key VSB Differentiators

While service providers are accountable for keeping the SaaS application up and running, the responsibility for the actual data, users and compliance is with the end-customer.

With multiple responsible parties, there is a greater chance that you will experience a gap in your SaaS data protection. Moreover, keeping all of your data stored in a single location, can put your business at risk if you are unable to locate it or restore it.

Veritas SaaS Backup helps bridge the gap by providing secure, cloud-to-cloud data protection across your entire Office 365, G Suite, or environment and beyond. The following are some of the key differentiators:

  • Unified SaaS Backup platform with one management console to manage all workloads.
  • Preview, access and instantly restore files anytime and anywhere with a simple click.
  • Automatic backup six times a day.
  • Provides secure, end-to-end data protection across the customer’s entire Office 365 suite and puts the customer in charge of their own cloud-based SaaS data.
  • Empowers customers to gain better data insights with their backup.
  • No extra acquisition, installation or maintenance of hardware or software.


For more information about Veritas SaaS Backup, visit this webpage:

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Virgil A. Dobos, Senior Technical Consultant, Condo Protego

Working as a Senior Technical Consultant for a major Veritas Partner in the United Arab Emirates, Virgil specializes in Data Protection & Information Governance. He has over 10 years’ experience in designing and implementing solutions for some of the largest organizations across Middle East and Europe. Virgil has also been awarded the VIP Award (Veritas Information Professional) for his contribution to the Veritas online community.

On a (more) personal level, Virgil is a happy husband, a father of two and a long distance runner. He enjoys most sports and is constantly looking for ways to improve himself and everything around him.