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Veritas.com
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Error in configuring ""Exchange Server Setup wizard"" in VCS

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Zahid_Haseeb
Moderator
Moderator
Partner    VIP    Accredited

‎03-31-2010 03:41 AM

While configuring ""Exchange Server Setup wizard"" i am facing the below error





After facing i clicked on ""NO"" and faced the below screen





When i got the above screen i clicked on ""View Log"" and let me share the logs below



///////////////////////////////////////////////////////
ExchInstaller log file last updated at :
2010/03/31 15:17:36  
///////////////////////////////////////////////////////
 
2010/03/31 15:17:36 VCS INFO V-16-13-10015 Adding adapter Local Area Connection.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/03/31 15:17:38 VCS INFO V-16-13-10017   ----  User selected option 0  ----   
    ./OptionsPage.cpp:COptionsPage::OnWizardNext[0418]
2010/03/31 15:17:38 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/03/31 15:17:38 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/03/31 15:17:38 VCS ERROR V-16-13-10029 Service POP3SVC is not installed.
    ./Util.cpp:CUtil::IsPOP3Installed[5013]
2010/03/31 15:17:50 VCS ERROR V-16-13-10010 Users specified following parameters :
    LANMAN : EVS
    Domain Suffix : TPSOFFLINE.COM
    IP : 192.168.253.23
    Subnet Mask : 255.255.0.0
    MAC Address : 00-0C-29-FA-0E-56
 
    ./EVSDetailsPage.cpp:CEVSDetailsPage::OnWizardNext[0371]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 *** Start of debug information dump for troubleshooting ***
    LibLogger.cpp:VLibThreadLogQueue::Dump[0206]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 dnsName = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 dnsValue = 192.168.253.23
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 dnsName = 23.253.168.192.in-addr.arpa.
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 dnsValue = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 gpDnsUpdateTest returned 0x00002751
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0864]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 dnsName = 23.253.168.192.in-addr.arpa.
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 dnsValue = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 gpDnsUpdateTest returned 0x000005B4
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0864]
2010/03/31 15:18:22 VCS ERROR V-16-13-0 *** End of debug information dump for troubleshooting ***
    LibLogger.cpp:VLibThreadLogQueue::Dump[0217]
2010/03/31 15:18:22 VCS ERROR V-16-13-10005 Call to function VLibDNS::CreateRecord_PTRType() failed.  Error Type = 2  Error Code = 1460   
    ./Util.cpp:CUtil::CreateDNSEntry[2106]
2010/03/31 15:18:22 VCS ERROR V-16-13-10005 Call to function CUtil::CreateDNSEntry() failed.  Error Type = 2  Error Code = 1460   
    ./TaskExecutionPage.cpp:CTaskExecutionPage::_CreateDNS[3653]
///////////////////////////////////////////////////////
ExchInstaller log file last updated at :
2010/03/31 15:19:24  
///////////////////////////////////////////////////////
 
2010/03/31 15:19:24 VCS INFO V-16-13-10000 ---------------------------------------- LOG STARTED ----------------------------------------
    ./Setup.cpp:CSetupApp::CreateLogFile[0438]
2010/03/31 15:19:24 VCS ERROR V-16-13-10029 Service MSExchangeSA is not installed.
    ./Util.cpp:CUtil::IsExchangeInstalled[1356]
2010/03/31 15:19:24 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/03/31 15:19:25 VCS INFO V-16-13-10035  ---- Build VxVM volume list ----  
    ./ExchMountInfo.cpp:CExchMountInfo::RefreshMountInfo[0674]
2010/03/31 15:19:26 VCS ERROR V-16-13-10016 Windows API RegQueryValueEx failed with error code 2.
    ./LibRegistry.cpp:CLibRegistry::ReadRegistryDWORDValue[0745]
2010/03/31 15:19:26 VCS INFO V-16-13-10015 Adding adapter GlobalREP+HB.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/03/31 15:19:26 VCS INFO V-16-13-10015 Adding adapter Local Area Connection.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/03/31 15:19:27 VCS INFO V-16-13-10017   ----  User selected option 0  ----   
    ./OptionsPage.cpp:COptionsPage::OnWizardNext[0418]
2010/03/31 15:19:27 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/03/31 15:19:27 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/03/31 15:19:28 VCS ERROR V-16-13-10029 Service POP3SVC is not installed.
    ./Util.cpp:CUtil::IsPOP3Installed[5013]
2010/03/31 15:19:42 VCS ERROR V-16-13-10010 Users specified following parameters :
    LANMAN : EVS
    Domain Suffix : TPSOFFLINE.COM
    IP : 192.168.253.23
    Subnet Mask : 255.255.0.0
    MAC Address : 00-0C-29-FA-0E-56
 
    ./EVSDetailsPage.cpp:CEVSDetailsPage::OnWizardNext[0371]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 *** Start of debug information dump for troubleshooting ***
    LibLogger.cpp:VLibThreadLogQueue::Dump[0206]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 dnsName = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 dnsValue = 192.168.253.23
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 dnsName = 23.253.168.192.in-addr.arpa.
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 dnsValue = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 gpDnsUpdateTest returned 0x00002751
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0864]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 dnsName = 23.253.168.192.in-addr.arpa.
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 dnsValue = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 gpDnsUpdateTest returned 0x000005B4
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0864]
2010/03/31 15:20:16 VCS ERROR V-16-13-0 *** End of debug information dump for troubleshooting ***
    LibLogger.cpp:VLibThreadLogQueue::Dump[0217]
2010/03/31 15:20:16 VCS ERROR V-16-13-10005 Call to function VLibDNS::CreateRecord_PTRType() failed.  Error Type = 2  Error Code = 1460   
    ./Util.cpp:CUtil::CreateDNSEntry[2106]
2010/03/31 15:20:16 VCS ERROR V-16-13-10005 Call to function CUtil::CreateDNSEntry() failed.  Error Type = 2  Error Code = 1460   
    ./TaskExecutionPage.cpp:CTaskExecutionPage::_CreateDNS[3653]








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Wally_Heim
Level 6
Employee

‎03-31-2010 12:57 PM

Hi Zahid,

You are having problems with reverse lookups in DNS.  The 1460/5b4 error is a timeout error and the wizard is getting it when trying to create a PTR (reverse lookup) record in DNS.

If you click "Yes" to the pop up message, the wizard will continue with this warning message and you will be able to continue with the Exchange installation.

1460 decimal = 4b5 hex

Do you have a PTR zone setup in your DNS server for the 192.168.253.0 IP subnet?  If not create one.

Thanks,

Wally

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Wally_Heim
Level 6
Employee

‎03-31-2010 12:57 PM

Hi Zahid,

You are having problems with reverse lookups in DNS.  The 1460/5b4 error is a timeout error and the wizard is getting it when trying to create a PTR (reverse lookup) record in DNS.

If you click "Yes" to the pop up message, the wizard will continue with this warning message and you will be able to continue with the Exchange installation.

1460 decimal = 4b5 hex

Do you have a PTR zone setup in your DNS server for the 192.168.253.0 IP subnet?  If not create one.

Thanks,

Wally

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Zahid_Haseeb
Moderator
Moderator
Partner    VIP    Accredited

‎04-01-2010 12:07 AM


Thanks Wally for your kind reply


Yes i did not configure the Reverse zone in AD. Now i have configured but still facing the same error. Below are my fresh logs


///////////////////////////////////////////////////////
ExchInstaller log file last updated at :
2010/04/01 11:19:14  
///////////////////////////////////////////////////////
 
2010/04/01 11:19:14 VCS ERROR V-16-13-4368 No non-system mounts detected.
    ./SubOptionsPage.cpp:CSubOptionsPage::OnWizardNext[0380]
2010/04/01 11:19:22 VCS INFO V-16-13-10022 User chose to Cancel the program.
    ./SetupSheet.cpp:CSetupSheet::DisplayCancelConfirm[0265]
///////////////////////////////////////////////////////
ExchInstaller log file last updated at :
2010/04/01 12:00:07  
///////////////////////////////////////////////////////
 
2010/04/01 12:00:07 VCS INFO V-16-13-10000 ---------------------------------------- LOG STARTED ----------------------------------------
    ./Setup.cpp:CSetupApp::CreateLogFile[0438]
2010/04/01 12:00:07 VCS ERROR V-16-13-10029 Service MSExchangeSA is not installed.
    ./Util.cpp:CUtil::IsExchangeInstalled[1356]
2010/04/01 12:00:07 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/04/01 12:00:09 VCS INFO V-16-13-10035  ---- Build VxVM volume list ----  
    ./ExchMountInfo.cpp:CExchMountInfo::RefreshMountInfo[0674]
2010/04/01 12:00:09 VCS ERROR V-16-13-10016 Windows API RegQueryValueEx failed with error code 2.
    ./LibRegistry.cpp:CLibRegistry::ReadRegistryDWORDValue[0745]
2010/04/01 12:00:09 VCS INFO V-16-13-10015 Adding adapter GlobalREP+HB.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/04/01 12:00:09 VCS INFO V-16-13-10015 Adding adapter Private1.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/04/01 12:00:09 VCS INFO V-16-13-10015 Adding adapter Local Area Connection.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/04/01 12:00:11 VCS INFO V-16-13-10017   ----  User selected option 0  ----   
    ./OptionsPage.cpp:COptionsPage::OnWizardNext[0418]
2010/04/01 12:00:11 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/04/01 12:00:11 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/04/01 12:00:12 VCS ERROR V-16-13-10029 Service POP3SVC is not installed.
    ./Util.cpp:CUtil::IsPOP3Installed[5013]
2010/04/01 12:00:28 VCS ERROR V-16-13-10010 Users specified following parameters :
    LANMAN : EVS
    Domain Suffix : TPSOFFLINE.COM
    IP : 192.168.253.23
    Subnet Mask : 255.255.0.0
    MAC Address : 00-0C-29-FA-0E-56
 
    ./EVSDetailsPage.cpp:CEVSDetailsPage::OnWizardNext[0371]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 *** Start of debug information dump for troubleshooting ***
    LibLogger.cpp:VLibThreadLogQueue::Dump[0206]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 dnsName = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 dnsValue = 192.168.253.23
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 dnsName = 23.253.168.192.in-addr.arpa.
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 dnsValue = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 gpDnsUpdateTest returned 0x00002751
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0864]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 dnsName = 23.253.168.192.in-addr.arpa.
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 dnsValue = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 gpDnsUpdateTest returned 0x000005B4
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0864]
2010/04/01 12:01:07 VCS ERROR V-16-13-0 *** End of debug information dump for troubleshooting ***
    LibLogger.cpp:VLibThreadLogQueue::Dump[0217]
2010/04/01 12:01:07 VCS ERROR V-16-13-10005 Call to function VLibDNS::CreateRecord_PTRType() failed.  Error Type = 2  Error Code = 1460   
    ./Util.cpp:CUtil::CreateDNSEntry[2106]
2010/04/01 12:01:19 VCS ERROR V-16-13-10005 Call to function VLibDNS::DeleteRecord_AType() failed.  Error Type = 2  Error Code = 1460   
    ./Util.cpp:CUtil::CreateDNSEntry[2113]
2010/04/01 12:01:19 VCS ERROR V-16-13-10005 Call to function CUtil::CreateDNSEntry() failed.  Error Type = 2  Error Code = 1460   
    ./TaskExecutionPage.cpp:CTaskExecutionPage::_CreateDNS[3653]
///////////////////////////////////////////////////////
ExchInstaller log file last updated at :
2010/04/01 12:03:05  
///////////////////////////////////////////////////////
 
2010/04/01 12:03:05 VCS INFO V-16-13-10000 ---------------------------------------- LOG STARTED ----------------------------------------
    ./Setup.cpp:CSetupApp::CreateLogFile[0438]
2010/04/01 12:03:05 VCS ERROR V-16-13-10029 Service MSExchangeSA is not installed.
    ./Util.cpp:CUtil::IsExchangeInstalled[1356]
2010/04/01 12:03:05 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/04/01 12:03:07 VCS INFO V-16-13-10035  ---- Build VxVM volume list ----  
    ./ExchMountInfo.cpp:CExchMountInfo::RefreshMountInfo[0674]
2010/04/01 12:03:07 VCS ERROR V-16-13-10016 Windows API RegQueryValueEx failed with error code 2.
    ./LibRegistry.cpp:CLibRegistry::ReadRegistryDWORDValue[0745]
2010/04/01 12:03:07 VCS INFO V-16-13-10015 Adding adapter GlobalREP+HB.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/04/01 12:03:07 VCS INFO V-16-13-10015 Adding adapter Private1.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/04/01 12:03:07 VCS INFO V-16-13-10015 Adding adapter Local Area Connection.
    ./Setup.cpp:CSetupApp::_PreparePublicAdapterList[0880]
2010/04/01 12:03:09 VCS INFO V-16-13-10017   ----  User selected option 0  ----   
    ./OptionsPage.cpp:COptionsPage::OnWizardNext[0418]
2010/04/01 12:03:09 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/04/01 12:03:09 VCS INFO V-16-13-10007 VCSE2KConfig home key does not exist.
    ./ExchRegistry.cpp:CExchRegistry::ReadVCSExchReg[0074]
2010/04/01 12:03:09 VCS ERROR V-16-13-10029 Service POP3SVC is not installed.
    ./Util.cpp:CUtil::IsPOP3Installed[5013]
2010/04/01 12:03:21 VCS ERROR V-16-13-10010 Users specified following parameters :
    LANMAN : EVS
    Domain Suffix : TPSOFFLINE.COM
    IP : 192.168.253.23
    Subnet Mask : 255.255.0.0
    MAC Address : 00-0C-29-FA-0E-56
 
    ./EVSDetailsPage.cpp:CEVSDetailsPage::OnWizardNext[0371]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 *** Start of debug information dump for troubleshooting ***
    LibLogger.cpp:VLibThreadLogQueue::Dump[0206]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 dnsName = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 dnsValue = 192.168.253.23
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 dnsName = 23.253.168.192.in-addr.arpa.
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 dnsValue = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 gpDnsUpdateTest returned 0x00002751
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0864]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 dnsName = 23.253.168.192.in-addr.arpa.
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0815]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 dnsValue = EVS.TPSOFFLINE.COM
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0816]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 gpDnsUpdateTest returned 0x000005B4
    LibDNS.cpp:VLibDNS::CreateDNSRecord[0864]
2010/04/01 12:03:56 VCS ERROR V-16-13-0 *** End of debug information dump for troubleshooting ***
    LibLogger.cpp:VLibThreadLogQueue::Dump[0217]
2010/04/01 12:03:56 VCS ERROR V-16-13-10005 Call to function VLibDNS::CreateRecord_PTRType() failed.  Error Type = 2  Error Code = 1460   
    ./Util.cpp:CUtil::CreateDNSEntry[2106]
2010/04/01 12:04:08 VCS ERROR V-16-13-10005 Call to function VLibDNS::DeleteRecord_AType() failed.  Error Type = 2  Error Code = 1460   
    ./Util.cpp:CUtil::CreateDNSEntry[2113]
2010/04/01 12:04:08 VCS ERROR V-16-13-10005 Call to function CUtil::CreateDNSEntry() failed.  Error Type = 2  Error Code = 1460   
    ./TaskExecutionPage.cpp:CTaskExecutionPage::_CreateDNS[3653]


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Zahid_Haseeb
Moderator
Moderator
Partner    VIP    Accredited

‎04-01-2010 12:13 AM

Thanks Wally

Problem is solved.

in my last post i tried to create a Reverse zone with 192.168.0.0 but it was wrong and you sugessted me to make 192.168.253.0 zone which i forgot and now i created 192.168.253.0 zone and the problem is solved

thanks again for your kind help
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