Showing results for 
Search instead for 
Did you mean: 

DLO Agent installs but will not open.

Level 3


I can install the the agent on a laptop with no issues but when I go to open it the spash screen appears and closes and the agent never connects. I added the user to domain admins group logged out and back in and then it makes a connection. I then remove the user from the domain admins group logout and back in and it still is fine?

I don't want to give people domain admin rights then take them back just to do an initial connection.

NOTE: The first time I installed the agent I was logged in as a domain admin. Thinking this would handle any rights issues.


Partner    VIP    Accredited



Any AV installed that is perhaps blocking the application from opening? If so, try putting in an exclusion for the DLO executable.


Level 3

There is AV running but I don't think that's the issue.

I loaded it on the laptop with a domain admins logon and it installed fine and worked while logged in as a domain admin. I logged off the domain admin account, logged in as a regular user and it wouldn't open under the new user.

I added the regular user to the domaiin admin group and logged in again and it worked. I then removed the user from the domain admin group and logged in again (now being a regular user) and it worked correctly. Seems to me that it needs certian access to the SQLDB or the DLO server on first connection.


Level 5


Mention the version of DLO Installed and also attach the screenshot of splash screen you are observing while agent launch.