11-15-2013 01:01 PM
Downloaded the trialware today, Nov 15th and got a n email saying to apply the license before oct 31st????
I cannot use the tialware right now as it says it has expired.
I called support, who put me on hold for 45 minutes, then told me to call sales support to get a new key.
They then send me the same expired key.
How am I going to make this work before purchasing for our entire coast to coast company if i can't even try it out?
11-15-2013 09:36 PM
Hi
It appears there was a DLO already installed on the server, this has retained the trial counter to keep ticking.
It may be also due to corrupt or incomplete install.
please try the trial on a different server.
Kind regards,
S
11-20-2013 06:28 PM
Finally got it solved from engaging our reseller and getting this to tier 2 support.
IFrom tier 1 support, I have heard everything from installing on a new server, to having to install the complete backup exec program and adding the dlo option.
I had put in a support call at first, the person I talked to gave me some program called extender that didn't do a thing, she realized it only worked for other programs and said she couldn't help me and transferred me to the sales department and immediately closed the ticket I opened.
So sad that the support has gotten to this, I am so disappointed in what Symantec has gotten to for supporting people,
11-25-2013 03:36 AM
Hi. change the date on the server to the ""install by date"" as per the mail sent for trialware. i was able to get it working this way...