08-05-2013 12:30 AM
I downloaded the symantec DLO 7.5 trialware.
when I key-in the trial license key given, it says "The serial number you have provided is invalid."
the license key is given to me in an email.
what should I do ?
08-05-2013 12:33 AM
Hi,
Best thing to do here is approach the licensing department (or whomever you got the trial license from) and ask for another one.
Thanks!
08-05-2013 10:54 AM
lol, me also. If you look at the license you will see the email is from "Kathleen Killgore" who I don't think even exists (I sent email to her but no reply).
You will also see the text "Install by Date: 06/30/2013".
Of course, I received this email on July 29th, so a month past 6/30 already. That is why our licenses are no good.
I got ahold of Symantec and they sent a license, but it is only good for 30 days, and seems only one user.
So at this point I can't Eval the software as it only works on my laptop.
I made the mistake of installing it on my managers laptop, and their managers laptop, just to discover it doesn't work.
I am waiting on Symantec to send a working license.
I am ready to purchase but can't get approvel from my managers for "Non-Working" backup software which is what this is at this point.
Hopefully Symantec will get their act together and update their license for the EVAL software.
11-22-2013 08:59 AM
Exact same thing just happened to me. Received a serial yesterday (11/21/2013) that had an install date of 10/31/2013.
Did you ever get a serial number?
11-25-2013 03:32 AM
I had the same problem, all i had to do was change the date of the server to the ""install by date"" and i was able to install the program...