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Exported Archive did not accept password

farhanparkar
Level 2
Partner Accredited

we are exporting emails from EV.Cloud, while exporting it ask to enter password and confirm the password and download the zip file, but if we open the zip file it does not accept the password..

appreciate response if anyone had faced this ..

regards

3 REPLIES 3

farhanparkar
Level 2
Partner Accredited

it seems there is bug in export options it only works if password is only alphabets no special characters

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

have you contacted support about this? seems like what you report would be a pretty major issue

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

did you need anything else?