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Veritas.com
Support

A program fault has raised an exception. - EvFsaSyncTask.exe - Event ID 40966

BitBucket
Level 4

‎11-18-2009 08:16 AM

I get this in the event log every time the sync task runs.

----------------------------
A program fault has raised an exception.

Exception: External component has thrown an exception.
Diagnostic:
Type: System.Runtime.InteropServices.SEHException
Reference:

Command Line: "C:\Program Files (x86)\Enterprise Vault\EvFsaSyncTask.exe" -URL:tcp://192.168.0.8:1180/378ac1f4_3eb3_465d_a8bf_f9a13a385d9c/KVS.EnterpriseVault.ProcessManager54846013 -CUSTOM:119C2F21CBC82B44BA44D630217469CA91012g00ent_vault.bai.org|False|
Application Domain: EvFsaSyncTask.exe
----------------------------------

I found this article which describes the problem, but the resolution doesn't work for me:
http://support.veritas.com/docs/320264

It says to run a Dtrace on the task to discover the path that is causing the issue, but the Dtrace never shows a path.
I'm starting Dtrace and enabling verbose logging on the EvFsaSyncTask process, then I run the sync task, save the log to a file and view it.
There's nothing in there that resembles a path to the file server of any kind.

Any other suggestions / ideas?

 

0 Kudos
9 REPLIES 9

Liam_Finn1
Level 6
Employee Accredited Certified

‎11-18-2009 08:31 AM

 Maybe there is not enough buffer assigned to DTrace so it might be missing data in the trace

Try increasing the buffer assigned to dtrace

If i remember correctly th command is DTrace 50000

This starts dtrace with a large buffer see if that captures the data for you
0 Kudos

BitBucket
Level 4

‎11-18-2009 09:34 AM

I think it's capturing everything since at the end of the log it has a "Closed" entry and the log is only 23K.
0 Kudos

Liam_Finn1
Level 6
Employee Accredited Certified

‎11-18-2009 09:41 AM

What processes did you DTrace

Dtrace processes on the EV server
set EvFsaArchivingTask v
set EvFsaBackupMode v
set EvFsaCelerraDelOnDelTask v
set EvFsaPruningTask v
set EvFsaSyncTask v
set EvNetAppPHSvr v
set w3wp v

Dtrace processes on the fileserver running the placeholderservice
set EvPlaceholderService v
0 Kudos

BitBucket
Level 4

‎11-18-2009 12:49 PM

I enabled Dtrace on all those services and re-ran the sync.
I got the same results and there is nothing of value in the DtraceSnapshot.log file on either the directory server or the file server.

Maybe I'm not using Dtrace correctly.

I set all the services to log, as you have described above, and then I save the log to a file.
Am I doing something wrong?
0 Kudos

Liam_Finn1
Level 6
Employee Accredited Certified

‎11-18-2009 12:56 PM

No it sounds like you are doing everything correctly
When you Dtrace you set it to Verbose mode so everything is logged

Did you Dtrace on the file server also on the Placeholder service ?
0 Kudos

BitBucket
Level 4

‎11-18-2009 01:06 PM

Yes, I also did a Dtrace on the file server's Placeholder service.
Nothing in there showing a path of any kind.

What exactly am I supposed to be looking for?  I'm assuming it would show a directory or path on the server.

The only sections in the file are "Registry info" and "Installed version".
0 Kudos

Liam_Finn1
Level 6
Employee Accredited Certified

‎11-18-2009 01:50 PM

 post the Dtrace
0 Kudos

BitBucket
Level 4

‎11-18-2009 02:00 PM

From the Directory Services machine:

DTrace trace snapshot
[Opened: 2009/11/18 13:56:18]

Enabled Trace options

Id    Name                             Detail     Include Events
23  - EvFsaArchivingTask               Verbose    No         
24  - EvFsaBackupMode                  Verbose    No         
26  - EvFsaPruningTask                 Verbose    No         
27  - EvFsaSyncTask                    Verbose    Yes        
34  - EvNetAppPHSvr                    Verbose    No         
93  - w3wp                             Verbose    No         

-----

Filter not applied
-----


Registry info

HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault
 Driver   (SZ) SQL Server
 DriverVersion   (SZ) 3.50.0305
 ClientAuthenticationWellKnownSids   (MULTI_SZ) S-1-1-0,S-1-5-11
 SynchroniseFSASharePermissions   (DWORD) 0  [0x0]
 SiteID   (SZ) 16F4AD2014033374FB6C73C456A78564D1d10000ent_vault.bai.org
 ConvertRTFCoverToText   (DWORD) 0  [0x0]
 HebrewText   (DWORD) 0  [0x0]
 HebrewHTML   (DWORD) 0  [0x0]
 BypassConversions   (DWORD) 0  [0x0]
 ConvertExcelToText   (SZ) 1
 ConvertWordToText   (SZ) 0
 ExcludedFileTypesFromConversion   (SZ) .ABS.AIF.AIFC.AIFF.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.DVS.DWI.ENC.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF.M1V.M2V.M3U.MDF.MDS.MID.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PJPEG.PLS.PNG.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.VDO.VIV.WAV.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z09.Z10.Z08.WMA.
 ConversionTimeout   (SZ) 10
 ConversionTimeoutArchiveFiles   (SZ) 10
 MemLimitForTextConversionFallback   (DWORD) 30  [0x1e]
 \Admin
  UseLanmanNameForSCM   (SZ) 0
  Language   (SZ) EN
  AutoCreateMailbox   (SZ) 1
  PartitionSerial   (SZ) 2
  PstComputerDomainFilterCheck   (SZ) 0
  PstComputerDomainFilter   (SZ) 0
  PstComputerComputerFilterCheck   (SZ) 0
  PstComputerComputerFilter   (SZ) 0
  PstFileMailboxFilterCheck   (SZ) 0
  PstFileMailboxWhereFilter   (SZ) 5
  PstFileMailboxWhereField   (SZ) 5
  PstFileMailboxContainsFilter   (SZ) 5
  PstFileMigrationStatusCheck   (SZ) 0
  PstFileMigrationStatus   (SZ) 0
  FindMailboxesSelectedServers   (SZ) ;CLIFF;
  ResetAuthorizationStore   (SZ) 0
  MigrateCredentials   (SZ) 0
  LastVolumePolicySelected   (SZ) BAI default volume policy
  NewPolicyRetCatId   (SZ) 1799ABC1CDF15A84FB4840AAE2882F4CE1b10000ent_vault.bai.org
  PolicyUpperThreshold   (SZ) 90
  PolicyLowerThreshold   (SZ) 80
  NewPolicyArchiveItemsWithPerItemPerms   (SZ) 1
  FSATaskRunNowReportingMode   (SZ) 0
  FSARunNowReportingMode   (SZ) 0
  LastFolderPolicySelected   (SZ) All files last modified 18 months
  LastRetFolderPolicySelected   (SZ) Archive Immediately
  ExchProvisioningTaskRunNowReportingMode   (SZ) 0
  RunNowReportingMode   (SZ) 0
  RunNowContinuousMode   (SZ) 1
  RunNowMailboxesMode   (SZ) 0
  RunNowNumberItems   (SZ) 200
  PSTMDirComputer   (SZ) VAULT
  PSTMDropTip   (SZ) 0
  PSTMLastFolder   (SZ) \\test\c$\MailArchives\
  PSTMUseMarkedPST   (SZ) 0
  PSTMAutoCorrelate   (SZ) 0
  PSTMAutoCorrelateFile   (SZ) 0
  PSTMAutoCorrelateFolder   (SZ) 0
  PSTMAutoCorrelateLevel   (SZ) 1
  PSTMUseFileDirectoryPermissions   (SZ) 1
  PSTMDefaultRCId   (SZ) 1799ABC1CDF15A84FB4840AAE2882F4CE1b10000ent_vault.bai.org
  PSTMShortcutOption   (SZ) 0
  PSTMDisableAutoArchive   (SZ) 0
  PSTMMoveShortcutsFolderName   (SZ) Archive
  PSTMRootFolderOption   (SZ) 0
  PSTMMergeOption   (SZ) 0
  PSTMDoDeletedFolder   (SZ) 0
  PSTMArcNonExpiredCalItems   (SZ) 0
  PSTMCustomLang   (SZ) 0
  PSTMLang   (SZ) Western European
  PSTMCompact   (SZ) 0
  PSTMHideFile   (SZ) 0
  PSTMSetReadOnly   (SZ) 0
  PSTMDeletePst   (SZ) 0
  PSTMCreateReportFile   (SZ) 1
  PopulateExtendedSettingTypes   (SZ) 0
  UpgradeSettingsToBauer   (SZ) 0
 \AdminService
  AnonymousPermissionsChangeWarning   (DWORD) 1  [0x1]
  Configured   (DWORD) 1  [0x1]
  SkipChecks   (DWORD) 0  [0x0]
 \Agents
  MaxNumOfRecipients   (DWORD) 5000  [0x1388]
  SkipRecipCheckSize   (DWORD) 750  [0x2ee]
  ProfileExpire   (DWORD) 3  [0x3]
  JournalTaskAccounts   (SZ)
  DominoMailTemplates   (SZ) StdR8Mail, StdR7Mail, DWA7, StdR6Mail, iNotes6, iNotes60, StdR50Mail, ExtR50Mail, iNotes5, EVR8Mail, EVR7Mail, EVdwa7, EVR6Mail, EViNotes6, ExtR7Mail, ExtR6Mail
  MaxNSFNoteMigrationThreads   (DWORD) 5  [0x5]
  QueueJournalItems   (DWORD) 1  [0x1]
  PSTFailedCodepages   (SZ)
  NSFRptDRNoSuccessNDetail   (DWORD) 1  [0x1]
  MovedItemsLog_CLIFF   (SZ) MovedItemsUpdateSummary_CLIFF_20090328.txt
  MovedItemsLog_MAIL-CHI-1   (SZ) MovedItemsUpdateSummary_MAIL-CHI-1_20091118.txt
  SimpleRetryMsgs   (DWORD) 2  [0x2]
 \CMDLINETOOL
  Server   (SZ) mail-chi-1
  mailbox   (SZ) ev
  filename   (SZ) C:\Program Files (x86)\Enterprise Vault\evpm.ini
 \Directory
  \DirectoryService
   Database Type   (DWORD) 0  [0x0]
   Network Type   (DWORD) 1  [0x1]
   Database Name   (SZ) EnterpriseVaultDirectory
   SQLServer Name   (SZ) vault.bai.org
   SQLServer Protocol   (SZ) TCP/IP
   DSN Type   (SZ) SYSTEM
   LogDatabaseInformation   (DWORD) 0  [0x0]
 \FSA
  LogLevel   (DWORD) 0  [0x0]
  \Reporting
   RDThreads   (DWORD) 8  [0x8]
   RDBufferSize   (DWORD) 48  [0x30]
   ScanThreads   (DWORD) 5  [0x5]
   WebServiceTimeout   (DWORD) 90  [0x5a]
   FilePartSize   (DWORD) 500  [0x1f4]
   TempFilePath   (SZ) C:\Program Files (x86)\Enterprise Vault
 \Install
  Version   (SZ) 8.0.3.1845
  InstallPath   (SZ) C:\Program Files (x86)\Enterprise Vault
  ProgramFolder   (SZ) Enterprise Vault
  InstallationDate   (SZ) 11-16-2009 11:15:24
  Installer   (SZ) BAI\ev
  VaultServices   (SZ) Installed
  AdminClient   (SZ) Installed
  WebApplication   (SZ) Installed
  OWAforExch2003BE   (SZ) Not Installed
  OWAforExch2003FE   (SZ) Not Installed
  SPSWebParts   (SZ) Not Installed
  SMTPMailArchiving   (SZ) Not Installed
  EVOMMonitoringWebApp   (SZ) Installed
  EVOMReporting   (SZ) Not Installed
  KitType   (SZ) Server
  WebAppAlias   (SZ) EnterpriseVault
  WaitToKillServiceTimeout_Original   (SZ) 20000
  Directory   (SZ) Installed
  AppPoolName   (SZ) EnterpriseVaultAppPool
  SilentServerInstall   (SZ) No
  UnicodePSTCompatibleMAPI   (DWORD) 1  [0x1]
  ExtSettingsMigrated   (DWORD) 1  [0x1]
  ServerUpPath   (SZ) 7.5.0-1250,7.5-RG2534,8.0-RG1405,8.0-RG1405,8.0-RG1560,8.0.3.1845
  RegWrite   (SZ) TRUE
  FullVersion   (SZ) 8.0.3.1845
  InstallationLog   (SZ) F:\System\Temp\1\EVInstall.log
  RSCoreLog   (SZ) F:\System\Temp\1\RunCore.Log
  RSDetailedLog   (SZ) F:\System\Temp\1\RunDetail.Log
  RSCoreReport   (SZ) F:\System\Temp\1\EVDS_Core.XML
  RSDetailedReport   (SZ) F:\System\Temp\1\EVDS_Details.XML
  Domino   (SZ) Not Installed
  OwaWebAppAlias   (SZ) EVAnon
  UnInstallPath   (SZ) "C:\Program Files (x86)\InstallShield Installation Information\{7042DC99-7779-4C5C-A7F2-B9957BFA04EC}\setup.exe" -runfromtemp -uninst -s -f1"C:\Program Files (x86)\InstallShield Installation Information\{7042DC99-7779-4C5C-A7F2-B9957BFA04EC}\Setup.iss"
  Embedded   (DWORD) 0  [0x0]
  \OwaWebApplAlias
   EVAnon   (SZ)
 \Storage
  ConverterSandboxPath   (SZ) C:\Program Files (x86)\Enterprise Vault\EVConverterSandbox.exe
  TraceLevel   (DWORD) 0  [0x0]
  TraceFilter   (MULTI_SZ) DBFramework,CMMStream
  ServiceId   (SZ) 18FE95BAEF64D924FBF5CECB29586D2911e10000ent_vault.bai.org
  DeleteEmptyFolders   (DWORD) 0  [0x0]
  \Vault Stores
   \1D93C98C4E4A375458A0777EE6CADDA351210000ent_vault.bai.org
-----


Installed Version info [C:\Program Files (x86)\Enterprise Vault]

Product Version  File Version  Executable

8, 0, 3, 0       8.0.3.1845    AcceleratorFilterMsgHandler.dll
8, 0, 3, 0       8.0.3.1845    AdminService.exe
8, 0, 3, 0       8.0.3.1845    AdminServiceps.dll
8, 0, 3, 0       8.0.3.1845    AdoInterface.dll
8, 0, 3, 0       8.0.3.1845    AgentClientBroker.exe
8, 0, 3, 0       8.0.3.1845    AgentClientBrokerps.dll
8, 0, 3, 0       8.0.3.1845    AgentMSMQProxyDLL.dll
8, 0, 3, 0       8.0.3.1845    AgentsCommon.dll
8.0.3.1845       8.0.3.1845    ArchivePoints.exe
8, 0, 3, 0       8.0.3.1845    ArchiveTask.exe
8, 0, 3, 0       8.0.3.1845    ArchServer.dll
8, 0, 3, 0       8.0.3.1845    Auditing.dll
8, 0, 3, 0       8.0.3.1845    AuditViewer.exe
8, 0, 3, 0       8.0.3.1845    AuditWrapper.dll
8, 0, 3, 0       8.0.3.1845    AuthClient.dll
8, 0, 3, 0       8.0.3.1845    AuthServer.exe
8, 0, 3, 0       8.0.3.1845    AutoStorageOnlineOpns.dll
                               avs30_mt.dll
8.0.3.1845       8.0.3.1845    Bootstrapper.exe
                               CenteraPing.exe
3.1.42           3.1.42        CenteraVerify.exe
8, 0, 3, 0       8.0.3.1845    ConvertSvc.exe
8, 0, 3, 0       8.0.3.1845    CustomRules.dll
8, 0, 3, 0       8.0.3.1845    CustomRulesWrapper.exe
8, 0, 3, 0       8.0.3.1845    CustomXMLFilter.dll
8, 0, 3, 0       8.0.3.1845    DBConfig.dll
8, 0, 3, 0       8.0.3.1845    DBFramework.dll
8, 0, 3, 0       8.0.3.1845    DeDuplicationCache.exe
8, 0, 3, 0       8.0.3.1845    DeDuplicationCacheps.dll
8, 0, 3, 0       8.0.3.1845    Deployment Scanner.exe
8, 0, 3, 0       8.0.3.1845    DesktopClientCache.dll
8, 0, 3, 0       8.0.3.1845    DesktopCommon.dll
8, 0, 3, 0       8.0.3.1845    DirectoryConnectionU.dll
8, 0, 3, 0       8.0.3.1845    DirectoryService.exe
8, 0, 3, 0       8.0.3.1845    DirectoryServiceps.dll
8, 0, 3, 0       8.0.3.1845    DirectoryVaultU.dll
8, 0, 3, 0       8.0.3.1845    DTrace.exe
1.0.0.3.20061105.1  1.0.0.3.20061105.1  ETERNUSMigrator.dll
8.0.3.1845       8.0.3.1845    EvAzUtil.exe
8, 0, 3, 0       8.0.3.1845    EVByteStream.dll
8, 0, 3, 0       8.0.3.1845    EVCabinet.dll
8, 0, 3, 0       8.0.3.1845    EVClusterAPI.dll
8, 0, 3, 0       8.0.3.1845    EVCollector.dll
8, 0, 3, 0       8.0.3.1845    EVContentManagementAPI.dll
8, 0, 3, 0       8.0.3.1845    EVConverter.dll
8, 0, 3, 0       8.0.3.1845    EVConverterSandbox.exe
8, 0, 3, 0       8.0.3.1845    EvConvertNT4Placeholders.exe
8, 0, 3, 0       8.0.3.1845    EVDominoExchangeMigration.exe
8, 0, 3, 0       8.0.3.1845    EVDominoExporter.exe
8, 0, 3, 0       8.0.3.1845    EVDominoLibrary.dll
8.0.3.1845       8.0.3.1845    EVDominoRetentionPlans.exe
8.0.3.1845       8.0.3.1845    EvExchangePolicySyncTask.exe
8, 0, 3, 0       8.0.3.1845    EVFileServerArchiveWrapper.dll
8.0.3.1845       8.0.3.1845    EVFileSvrArcMngr.exe
8, 0, 3, 0       8.0.3.1845    EVFilterController.dll
8, 0, 3, 0       8.0.3.1845    EVFingerprintCatalogueAccessor.dll
8.0.3.1845       8.0.3.1845    EvFsaArchivingTask.exe
8, 0, 3, 0       8.0.3.1845    EvFsaBackupMode.exe
8.0.3.1845       8.0.3.1845    EvFsaCelerraDelOnDelTask.exe
8.0.3.1845       8.0.3.1845    EvFsaPruningTask.exe
8.0.3.1845       8.0.3.1845    EVFSASyncLib.dll
8.0.3.1845       8.0.3.1845    EvFsaSyncTask.exe
8, 0, 3, 0       8.0.3.1845    evjob.dll
8, 0, 3, 0       8.0.3.1845    EVLicenseManagedLibrary.dll
8.0.3.1845       8.0.3.1845    EvLotusDominoArchivingTask.exe
8.0.3.1845       8.0.3.1845    EVLotusDominoJournalTask.exe
8.0.3.1845       8.0.3.1845    EvLotusDominoPolicySyncTask.exe
8.0.3.1845       8.0.3.1845    EvLotusDominoProfileDocTool.exe
8, 0, 3, 0       8.0.3.1845    EVManagedLibrary.dll
8.0.3.1845       8.0.3.1845    EVMonitoring.exe
8, 0, 3, 0       8.0.3.1845    EVMonitorU.dll
8.0.3.1845       8.0.3.1845    EVMoveArchiveTask.exe
8, 0, 3, 0       8.0.3.1845    EVNetAppHelper.dll
8, 0, 3, 0       8.0.3.1845    EvNetAppPHSvr.exe
8, 0, 3, 0       8.0.3.1845    EVNoteStream.dll
8.0.3.1845       8.0.3.1845    EVNSFHelper.dll
8.0.3.1845       8.0.3.1845    EVNSFHelperInterface.dll
8, 0, 3, 0       8.0.3.1845    EVPM.EXE
8, 0, 0, 0       8.0.0.1405    EVPM_old.EXE
8, 0, 3, 0       8.0.3.1845    EVPstApi.dll
8, 0, 3, 0       8.0.3.1845    EVRetentionAPI.dll
8, 0, 3, 0       8.0.3.1845    EVRights.exe
8, 0, 3, 0       8.0.3.1845    EVRT.dll
8, 0, 3, 0       8.0.3.1845    EVRunDll.exe
8, 0, 3, 0       8.0.3.1845    EVSelectiveJournal.dll
8, 0, 3, 0       8.0.3.1845    EVServerInstanceRes.dll
8, 0, 3, 0       8.0.3.1845    EVservice.exe
8, 0, 3, 0       8.0.3.1845    EVServiceRes.dll
8, 0, 3, 0       8.0.3.1845    EVServiceResEx.dll
8.0.3.1845       8.0.3.1845    EvSharePointArchiveTask.exe
8, 0, 3, 0       8.0.3.1845    EVSimpleAPI.dll
8, 0, 3, 0       8.0.3.1845    EVSPSArcSvc.exe
8, 0, 3, 0       8.0.3.1845    EVStgAPI.dll
8.0.3.1845       8.0.3.1845    EVStgFileMngr.exe
8.0.3.1845       8.0.3.1845    EVStgOfflineOpns.exe
8, 0, 3, 0       8.0.3.1845    EVStoreAccessor.dll
8, 0, 3, 0       8.0.3.1845    evsvr.exe
8, 0, 3, 0       8.0.3.1845    EVSVRDLL.dll
8, 0, 3, 0       8.0.3.1845    EVTargetHelper.dll
8.0.3.1845       8.0.3.1845    EVTaskGuardian.exe
8, 0, 3, 0       8.0.3.1845    EVUpdatePlaceholderFormat.exe
8, 0, 3, 0       8.0.3.1845    ExchangeItemsU.dll
8.0.3.1845       8.0.3.1845    ExchangePolicySyncAPI.dll
8, 0, 3, 0       8.0.3.1845    ExchangeSynch.dll
8, 0, 3, 0       8.0.3.1845    ExportArchiveWizard.exe
8, 0, 3, 0       8.0.3.1845    ExportArchiveWizardCHS.dll
8, 0, 3, 0       8.0.3.1845    ExportArchiveWizardJPN.dll
8, 0, 3, 0       8.0.3.1845    FileScreenServiceClientStub.dll
8, 0, 3, 0       8.0.3.1845    FileScreenServiceps.dll
8, 0, 3, 0       8.0.3.1845    FingerprintEngine.dll
8.0.3.1845       8.0.3.1845    ForceMonitoringUtil.exe
3.2.661          3.2.661       FPCore.dll
3.2.661          3.2.661       FPLibrary.dll
3.2.281          3.2.281       fpos32.dll
3.2.47           3.2.47        FPParser.dll
3.2.661          3.2.661       FPStreams.dll
3.2.661          3.2.661       FPUtils.dll
3.2.661          3.2.661       FPXML.dll
8.0.3.1845       8.0.3.1845    FSACluster.dll
8, 0, 3, 0       8.0.3.1845    FSAReportingAgent.dll
8.0.3.1845       8.0.3.1845    FSAReportingClient.dll
8, 0, 3, 0       8.0.3.1845    FSAReportingClientStub.dll
8.0.3.1845       8.0.3.1845    FSAReportingConfigUtility.exe
8, 0, 3, 0       8.0.3.1845    FSAReportingService.exe
8, 0, 3, 0       8.0.3.1845    FSAReportingUtility.exe
8.0.3.1845       8.0.3.1845    FSAReportingWebServiceConfig.exe
8.0.3.1845       8.0.3.1845    FSARunNow.exe
8.0.3.1845       8.0.3.1845    FSAUtility.exe
8, 0, 3, 0       8.0.3.1845    IndexBroker.exe
8, 0, 3, 0       8.0.3.1845    IndexBrokerps.dll
8.0.3.1845       8.0.3.1845    IndexCheck.exe
8, 0, 3, 0       8.0.3.1845    IndexChecksumValidation.dll
8, 0, 3, 0       8.0.3.1845    IndexClient.dll
8, 0, 3, 0       8.0.3.1845    IndexServer.exe
8, 0, 3, 0       8.0.3.1845    IndexServerps.dll
8.0.3.0          8.0.3.0       Interop.AzRoles.dll
8, 0, 3, 0       8.0.3.1845    JournalMailboxManager.exe
8, 0, 3, 0       8.0.3.1845    JournalTask.exe
8, 0, 3, 0       8.0.3.1845    KVS.EnterpriseVault.AgentSyncHelper.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.CacheManager.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.Common.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.ContentCacheRequestManager.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.CustomProperties.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.DirectoryAccess.dll
8, 0, 3, 0       8.0.3.1845    KVS.EnterpriseVault.EVNoteStreamHelper.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.FileServerArchiveCommon.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.FileServerManagementStub.dll
8, 0, 3, 0       8.0.3.1845    KVS.EnterpriseVault.Indexing.IndexAVS.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.AdminService.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.ArchivingControl.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.AuditWrapper.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.AuthClient.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.AutoStorageOnlineOpns.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.CustomRulesWrapper.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.DeDuplicationCache.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.DirectoryConnection.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVContentManagementAPI.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVJob.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVPstApi.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVSTGAPI.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVStoreAccessor.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVTargetHelper.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.FileScreenServiceClientStub.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.FileServerArchiveWrapper.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.FSAReportingClientStub.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.IndexClient.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.Interop.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.JournalMailboxManager.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.MigratorServer.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.NetAppHelper.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.PlaceholderServiceStub.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.RetentionAPI.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.StorageCommon.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.StorageManagement.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.TaskController.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.LotusDominoCommon.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.LotusDominoCustomFilter.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.LotusDominoInterfaces.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.LotusDominoMsgHandler.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.MonitoringCommon.dll
8, 0, 3, 0       8.0.3.1845    KVS.EnterpriseVault.NSFManager.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.PstServiceCommon.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.ServerManager.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.SharePointArchiveCommon.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.StorageCommon.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.StorageFileManager.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.StorageOfflineOpns.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.StoreAccess.dll
8, 0, 3, 0       8.0.3.1845    MessageType.dll
8, 0, 3, 0       8.0.3.1845    MigratorServer.exe
8.0.3.1845       8.0.3.1845    MonitoringAccess.dll
8.0.3.1845       8.0.3.1845    MonitoringAgent.exe
8.0.3.1845       8.0.3.1845    MonitoringCollectors.dll
8.0.3.1845       8.0.3.1845    MonitoringConfigUtility.exe
8.0.3.1845       8.0.3.1845    MonitoringConsumers.dll
8.0.3.1845       8.0.3.1845    MonitoringDataSets.dll
8.0.3.1845       8.0.3.1845    MonitoringMiddleTier.exe
8.0.3.1845       8.0.3.1845    MonitoringMiddleTierInterface.dll
8.0.3.1845       8.0.3.1845    MonitoringMiddleTierSink.dll
8.0.3.1845       8.0.3.1845    MonitoringSyncClient.dll
8.0.3.1845       8.0.3.1845    MonitoringWebAppConfig.exe
6, 0, 0, 11      6.0.0.11      NBUMigrator.dll
8, 0, 3, 0       8.0.3.1845    NSFMigrator.exe
8, 0, 3, 0       8.0.3.1845    NSFMigratorCHS.dll
8, 0, 3, 0       8.0.3.1845    NSFMigratorJPN.dll
8, 0, 3, 0       8.0.3.1845    NSFMigratorServer.exe
8, 0, 3, 0       8.0.3.1845    NSFUIJobStatus.dll
1. 0. 0. 2       1. 0. 0. 2    ntapadmin.dll
8, 0, 3, 0       8.0.3.1845    NTFSCenteraMigrator.exe
3.2.97           3.2.97        PAI_module.dll
8.00.1845        8.00.1845     PermissionBrowser.exe
8, 0, 3, 0       8.0.3.1845    PlaceholderServiceps.dll
8, 0, 3, 0       8.0.3.1845    PlaceholderServiceStub.dll
8, 0, 3, 0       8.0.3.1845    PreReqScan.dll
8, 0, 3, 0       8.0.3.1845    ProvisioningAPI.dll
8.0.3.1845       8.0.3.1845    PstCollectorTask.exe
8.0.3.1845       8.0.3.1845    PstLocatorTask.exe
8, 0, 3, 0       8.0.3.1845    PSTMigrator.exe
8, 0, 3, 0       8.0.3.1845    PSTMigratorCHS.dll
8, 0, 3, 0       8.0.3.1845    PSTMigratorJPN.dll
8.0.3.1845       8.0.3.1845    PstMigratorTask.exe
8, 0, 3, 0       8.0.3.1845    PSTUIJobStatus.dll
                               pthread.dll
8, 0, 3, 0       8.0.3.1845    PublicFolderTask.exe
8, 0, 3, 0       8.0.3.1845    RDScan.dll
8, 0, 3, 0       8.0.3.1845    Reporting.dll
8, 0, 3, 0       8.0.3.1845    RestServer.dll
8, 0, 3, 0       8.0.3.1845    RetrievalTask.exe
8, 0, 3, 0       8.0.3.1845    RtnFolder.exe
8, 0, 3, 0       8.0.3.1845    ShoppingMain.dll
8, 0, 3, 0       8.0.3.1845    ShoppingService.exe
8, 0, 3, 0       8.0.3.1845    ShoppingServiceps.dll
8.0.3.1845       8.0.3.1845    SiteMan.exe
8, 0, 3, 0       8.0.3.1845    SnapIn.dll
8, 0, 3, 0       8.0.3.1845    SnapInCHS.DLL
8, 0, 3, 0       8.0.3.1845    SnapInJPN.dll
8, 0, 3, 0       8.0.3.1845    SPSArchiveServiceps.dll
8, 0, 3, 0       8.0.3.1845    StorageArchive.exe
8, 0, 3, 0       8.0.3.1845    StorageArchiveps.dll
8, 0, 3, 0       8.0.3.1845    StorageClients.dll
8, 0, 3, 0       8.0.3.1845    StorageCommon.dll
8, 0, 3, 0       8.0.3.1845    StorageCommonps.dll
8, 0, 3, 0       8.0.3.1845    StorageCrawler.exe
8, 0, 3, 0       8.0.3.1845    StorageDBComponent.dll
8, 0, 3, 0       8.0.3.1845    StorageDBContext.dll
8, 0, 3, 0       8.0.3.1845    StorageDelete.exe
8, 0, 3, 0       8.0.3.1845    StorageDeleteps.dll
8, 0, 3, 0       8.0.3.1845    StorageFileWatch.exe
8, 0, 3, 0       8.0.3.1845    StorageFileWatchps.dll
8, 0, 3, 0       8.0.3.1845    StorageManagement.exe
8, 0, 3, 0       8.0.3.1845    StorageManagementps.dll
8, 0, 3, 0       8.0.3.1845    StorageOnlineOpns.exe
8, 0, 3, 0       8.0.3.1845    StorageOnlineOpnsps.dll
8, 0, 3, 0       8.0.3.1845    StorageRestore.exe
8, 0, 3, 0       8.0.3.1845    StorageRestoreps.dll
8, 0, 3, 0       8.0.3.1845    StorageRuntime.dll
8, 0, 3, 0       8.0.3.1845    StorageServer.exe
8.0.3.1845       8.0.3.1845    Symantec.EnterpriseVault.PowerShell.Snapin.dll
8, 0, 3, 0       8.0.3.1845    TaskController.exe
8, 0, 3, 0       8.0.3.1845    TaskControllerps.dll
1.0.3.3          1.0.3.3       TSMMigrator.dll
8, 0, 3, 0       8.0.3.1845    Valkyrie.dll
8, 0, 3, 0       8.0.3.1845    VaultCommonResource.dll
8, 0, 3, 0       8.0.3.1845    VaultConfiguration.exe
8, 0, 3, 0       8.0.3.1845    VaultMessages.dll
4.71.1015.0      4.71.1015.0   Vbrun60.exe
8, 0, 3, 0       8.0.3.1845    XMLDataStream.dll

-----

[Closed: 2009/11/18 13:56:29]
=====
 



From the file server:

DTrace trace snapshot
[Opened: 2009/11/18 13:56:39]

Enabled Trace options

Id    Name                             Detail     Include Events
3   - EvPlaceholderService             Verbose    Yes        

-----

Filter not applied
-----


Registry info

HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault
 \Admin
  \Auditing
   LogDatabaseInformation   (DWORD) 0  [0x0]
   \Categories
    OnOrOff   (DWORD) 1  [0x1]
 \FSA
  LogLevel   (DWORD) 0  [0x0]
  FileServerID   (SZ) 1BD097498800A584AA4A0C0EB4F32792F1z10000ent_vault.bai.org
  SiteID   (SZ) 16F4AD2014033374FB6C73C456A78564D1d10000ent_vault.bai.org
  \FileScreenService
   CentralizeQuarantineLocation   (SZ)
   CentralizedQuarantineEnabledFlag   (SZ) 0
   SMTP Server   (SZ)
   Sender   (SZ)
   ExchangeServer   (SZ)
   ExchangeUser   (SZ)
   MailType   (SZ) 0
   QuarantineDir   (SZ)
   \ExcludeUsers
    0   (BINARY)01 05 00 00 00 00 00 05 15 00 00 00 6f 56 e5 7f 75 18 60 09 c8 29 c7 5e 37 22 00 00
   \Parameters
    (Default)   (SZ)
    Flags   (DWORD) 1  [0x1]
   \Signature
    *.aif   (SZ) ##################################0000##############00##40########00##000000####################0000############00
    Incomplete (error=More data is available.  [0x800700ea])

   \SNMP
    PathName   (SZ) C:\Program Files\Enterprise Vault\FSA_SNMP_Agent.dll
  \PlaceholderService
   ExcludedExes   (SZ) EVPlaceholderService.exe;beremote.exe;
   RecallLimitMaxRecalls   (DWORD) 20  [0x14]
   RecallLimitTimeInterval   (DWORD) 10  [0xa]
   BypassRecalLimitsForAdmins   (DWORD) 0  [0x0]
   NoOfItemProcessorThreads   (DWORD) 20  [0x14]
   RevertItemsToPlaceholders   (DWORD) 1  [0x1]
   FileSizeEmulation   (DWORD) 1  [0x1]
   OpenFileTimeout   (DWORD) 30  [0x1e]
   ReleasedItemExpiryInterval   (DWORD) 5  [0x5]
   ReleasedItemProcessingInterval   (DWORD) 5  [0x5]
   ReleasedItemRetries   (DWORD) 2  [0x2]
   DodCacheUpdateTimeInterval   (DWORD) 60  [0x3c]
   DeleteAllVersionsOfFSASaveset   (DWORD) 0  [0x0]
   \PassThrough
    ExcludedExes   (SZ)
    EnableRecallLimitForPassThrough   (DWORD) 0  [0x0]
    PassThruRecallLimitMaxRecalls   (DWORD) 20  [0x14]
    PassThruRecallLimitTimeInterval   (DWORD) 10  [0xa]
    BypassPassThruRecalLimitsForAdmins   (DWORD) 0  [0x0]
    NoOfPassThroughThreads   (DWORD) 20  [0x14]
  \Reporting
   TempFilePath   (SZ) C:\Program Files\Enterprise Vault\
   FilePartSize   (DWORD) 500  [0x1f4]
   WebServiceTimeout   (DWORD) 20  [0x14]
   ScanThreads   (DWORD) 5  [0x5]
   RDBufferSize   (DWORD) 48  [0x30]
   SiteID   (SZ)
   RDThreads   (DWORD) 8  [0x8]
 \Install
  PlaceHolder   (SZ) Installed
  (Default)   (SZ)
  InstallPath   (SZ) C:\Program Files\Enterprise Vault\
  Version   (SZ) 8.0.3.1845
  MSIVersion   (SZ) 8.0.14133
-----


Installed Version info [C:\Program Files\Enterprise Vault\]

Product Version  File Version  Executable

8, 0, 3, 0       8.0.3.1845    AdoInterface.dll
7.10.3077.0      7.10.3077.0   atl71.dll
8, 0, 3, 0       8.0.3.1845    Auditing.dll
8, 0, 3, 0       8.0.3.1845    AutoStorageOnlineOpns.dll
8, 0, 3, 0       8.0.3.1845    DBConfig.dll
3.16.6.3         3.16.6.3      Dec2.dll
3.16.6.3         3.16.6.3      Dec2AMG.dll
3.16.6.3         3.16.6.3      Dec2ARJ.dll
3.16.6.3         3.16.6.3      Dec2AS.dll
3.16.6.3         3.16.6.3      Dec2CAB.dll
3.16.6.3         3.16.6.3      Dec2GZIP.dll
3.16.6.3         3.16.6.3      Dec2ID.dll
3.16.6.3         3.16.6.3      Dec2LHA.dll
3.16.6.3         3.16.6.3      Dec2LZ.dll
3.16.6.3         3.16.6.3      Dec2MB3.dll
3.16.6.3         3.16.6.3      Dec2OLE1.dll
3.16.6.3         3.16.6.3      Dec2RAR.dll
3.16.6.3         3.16.6.3      Dec2RTF.dll
3.16.6.3         3.16.6.3      Dec2SS.dll
3.16.6.3         3.16.6.3      Dec2TAR.dll
3.16.6.3         3.16.6.3      Dec2Text.dll
3.16.6.3         3.16.6.3      Dec2TNEF.dll
3.16.6.3         3.16.6.3      Dec2Zip.dll
3.16.6.3         3.16.6.3      DecSDK.dll
8, 0, 3, 0       8.0.3.1845    DirectoryConnectionU.dll
8, 0, 3, 0       8.0.3.1845    DirectoryServiceps.dll
8, 0, 3, 0       8.0.3.1845    DirectoryVaultU.dll
8, 0, 3, 0       8.0.3.1845    DTrace.exe
8, 0, 3, 0       8.0.3.1845    EvConvertNT4Placeholders.exe
8, 0, 3, 0       8.0.3.1845    EVFileServerArchiveWrapper.dll
8, 0, 3, 0       8.0.3.1845    EvFsaBackupMode.exe
8, 0, 3, 0       8.0.3.1845    EVManagedLibrary.dll
8, 0, 3, 0       8.0.3.1845    EvPlaceholderService.exe
8, 0, 3, 0       8.0.3.1845    EVRT.DLL
5.0              5.0.1456.0    EXCHMEM.DLL
8.0.3.1845       8.0.3.1845    FileScreenService.exe
8.0.3.1845       8.0.3.1845    FSACluster.dll
8, 0, 3, 0       8.0.3.1845    FSAReportingAgent.dll
8.0.3.1845       8.0.3.1845    FSAReportingClient.dll
8, 0, 3, 0       8.0.3.1845    FSAReportingService.exe
8, 0, 3, 0       8.0.3.1845    FSAReportingUtility.exe
8.0.3.1845       8.0.3.1845    FSA_SNMP_Agent.dll
8.0.3.1845       8.0.3.1845    FSMsgs.dll
8.0.3.1845       8.0.3.1845    GetDrivePath.dll
                               gwinsock.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.Common.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.DirectoryAccess.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.FileServerArchiveCommon.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.AdminService.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.AuditWrapper.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.DirectoryConnection.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVContentManagementAPI.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVSTGAPI.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.EVStoreAccessor.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.FileScreenServiceClientStub.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.FileServerArchiveWrapper.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.IndexClient.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.Interop.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.NetAppHelper.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.PlaceholderServiceStub.dll
8.0.3.0          8.0.3.0       KVS.EnterpriseVault.Interop.StorageCommon.dll
8.0.3.1845       8.0.3.1845    KVS.EnterpriseVault.StoreAccess.dll
5.0              5.0.1457.3    LIBXDS.DLL
7.10.3077.0      7.10.3077.0   mfc71.dll
7.10.3077.0      7.10.3077.0   mfc71u.dll
7.10.3077.0      7.10.3077.0   msvcp71.dll
7.10.3052.4      7.10.3052.4   msvcr71.dll
1. 0. 0. 2       1. 0. 0. 2    ntapadmin.dll
8, 0, 3, 0       8.0.3.1845    RDScan.dll
3.16.6.3         3.16.6.3      Rec2.dll
8, 0, 3, 0       8.0.3.1845    StorageOnlineOpnsps.dll
8, 0, 3, 0       8.0.3.1845    VaultMessages.dll

-----

[Closed: 2009/11/18 13:56:48]
=====
 

0 Kudos

RVD
Level 5
Partner

‎05-07-2010 04:53 AM

Hi,

Apart from de information already inside this thread, did anyone notice the strange hexcode for the related user archive in the event?

I have a similar error at one of my customers when the FSA task start synchronizing.
Synchronization works fine, except for one single archive:

A  program fault has raised an exception.

Exception: External component has thrown an exception.

Diagnostic:

Type: System.Runtime.InteropServices.SEHException

Reference:

Command Line: "D:\Program Files (x86)\Enterprise Vault\EvFsaSyncTask.exe" -URL:tcp://10.100.10.3:4086/c9430cca_1c36_44ee_bd30_87eb34fcf6b1/KVS.EnterpriseVault.ProcessManager27401293 -CUSTOM:1B54AAA98E55482489EA1F607C1E8F3841012g00EVAULT|False|

Application Domain: EvFsaSyncTask.exe

Process Id: 7436

Thread Id: 512

Strange thing is that  the hexcode (representing the internal code for a user archive) contains a "g" which is not a HEX character. Normally those codes all contain 000EVAULT (3x"0") at the end. 

I wonder where the EvFsaSyncTask.exe process gets this code from as no such code is inside the directory database tables.

Anyone an idea?

Cheers,

Rudy

 

0 Kudos