We are running EV2007 SP6 for Exchange 2003...we're having an issue for one user where they are unable to items in Archive Explorer. The folder in Outlook contains emails including shortcuts. When we look at the same folder in Archive Explorer, it only shows up to August 2011, not showing the last years worth of emails. If I search in Browser Search for the most recent items, I can find them pointing to the same location in Archive Explorer. If I do a search in Archive Explorer, the results show that the email is in the folder but the folder does not display them. We have exported the users archive to PST and reimported, rebuilt the users index, restored some archived emails in that folder and manually archived them but this is having no effect...
Most of the other folders show recently archived emails and as far as we're aware no other users are having this issue...
Anybody got any ideas???
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I'm absolutely sure.....I have a call open with Symantec about it and they suggested I delete the indexes for the user and recreate them which I have done and has had no effect. I've selected newer emails in that folder, manually archived them until they turn into a shortcut, refreshed Archive Explorer, followed the exact path of the folder and it is not appearing in there...
I've seen the article for missing folders but I don't think it applies here
The support guy from Symantec did the same thing....I gave him an example of one of the emails, he got the savesetid, he split out the transactionid and advised that it was in the correct location.