Change enabled user to a different rentention category

[jacen10]

Hello all

I have 2 retention categories. When i enabled a user's mailbox for archiving, i picked the wrong rentention category for it. How do i change the retention policy of an enabled user using EV Admin Console? Please let me know. Thank you.

[JesusWept3 · Accepted solution]

The way I would do it is export users archive to PST, disable the user through the wizard in the VAC, delete the users archive, re-enable the user and choose the correct retention then import the PST in to the users new archive

[JesusWept3]

Actually disable THEN export then enable then import sorry

[jacen10]

Thank you. I will do that.

[Ameen]

Please find the EVPM methode to change retnetion category for users from below link,

http://www.symantec.com/business/support/index?page=content&id=TECH35700