cancel
Showing results for 
Search instead for 
Did you mean: 

Enterprise vault error on task archiving Event id 4180

Davide_Balducci
Level 3

Hello guys

I've a strange behavior in the last week on my EV environment (3 servers with EV 12.2.2).

During the task archiving i got a lot of this error:

-----------------------------------------------------------------------------------------------------------------------------------------------------

Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 6/10/2021 6:01:28 PM
Event ID: 4180
Task Category: Archive Task
Level: Error
Keywords: Classic
User: N/A
Computer: FRPRDENV4026.france.intra.corp
Description:
Abnormal error occurred within a cache object

Name: class CSMTPBoundary
Reference: TheSingleton/TC

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.2.0.0&build=12.2....
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="49156">4180</EventID>
<Level>2</Level>
<Task>19</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-06-10T16:01:28.000000000Z" />
<EventRecordID>104257</EventRecordID>
<Channel>Veritas Enterprise Vault</Channel>
<Computer>server.name</Computer>
<Security />
</System>
<EventData>
<Data>class CSMTPBoundary</Data>
<Data>TheSingleton/TC</Data>
<Binary>496E76616C696420706F696E7465722020283078383030303430303329</Binary>
</EventData>
</Event>

------------------------------------------------------------------------------------------------------------------------------------------------------

On Dtrace of the archiving task i don't find any errors or failed activity.

The only strange thing is that from the first day i have some item stuck in queue A4.

Someone has experienced before this issue?

thx a lots

Davide

 

2 REPLIES 2

GertjanA
Level 6
Partner    VIP    Accredited Certified

Hello Davide,

Enterprise Vault Exchange Mailbox task for server queue a4:
Individual items to process. Only used for retrieswhenEnterprise Vault cannot directly
communicate with the StorageArchive queue of the Storage service.

This queue can be purged without consequences. See https://www.veritas.com/support/en_US/article.100016906

As for the error, I see "Reference: TheSingleton/TC" 

Is that familiar to you? It might be that that / is causing issues. There is little to no information about the event. It might be best to log a support case for this. Is anything stopping you in upgrading to 12.5.3?

Regards. Gertjan

Hi Gertjan

I've already purged the queue without effect on the issue so probably isn't related with it.

I'm not familiar with "TheSingleton/TC", i think that is relate to some EV component.

In fact the error decoded from binary data is:

Invalid pointer (0x80004003)

I think that is something relate to Storage cache that is corrupted. 

I'm trying a way to delete it.

regards

Davide