Two part question here...both related to cases & security. We're running DA 8.0 SP2.
Part 1 - Organizing cases
We have three separate users in our organization who perform DA searches for different purposes. Let's say User A, B and C. Each user can see ALL cases, whether they are the owner or not. They can't go into the cases to see searches, etc...but they just see the list of all cases. Is this normal behavior? Wouldn't you want users to only see cases they have access to?
We'll end up with a lot of cases...so to keep things organized I recommended to our users that they name their cases with a naming convention like 'UserA-casename', 'UserB-casename', etc, so they can quickly identify which cases are theirs. One of our customers wanted to know if it was possible to make a 'User A' folder under cases so they could put all their cases there. I don't see any options to do something like this -- is it possible? Maybe coming in a future update?
Part 2 - Case security
We noticed that users can change the name of cases they aren't the owner of -- should they be able to? How can I limit them to only modify cases they are the owner of? Even more concerning is that users can change themselves to Owner on any case... Is that really supposed to be that way or is something wrong?
Users A, B and C have the same application role applied. Here's a screenshot of the role setup. I hope I'm just doing something wrong in the role setup and these aren't deficiencies in the way DA handles security.
Any help or guidance here is greatly appreciated.
Thanks,
-Brian