EV 12 large number of savesets

[CConsult]

Hi all,

We are using Ev 12.0 with Win 2012 R2 at a customer.

1 Exchange

1 VaultStore

1 Journalmailbox

under 100 Email-Users

and some special mailboxes with a lot of system mails.

After a server crash we are facing issues with savesets that will built up (currently a few millions)

These savesets are growing constantly.

We are using IgnoreArchiveBitTrigger file to mark Backups.

First we had pending items within user mailboxes that did not change (fixed this)

But now it seems like the journal does not get that the savesets are saved.

No items are in any EV queue.

If you look in SQL databases you see "item Unsecured"

Also the Watch File entries seem to match the number of savesets.

Any ideas/similar expiriences?

[CConsult]

savesets are constantly gronwing

[CConsult]

I have just seen, that FileWatch cannot be cleared because 100 invalid savesets were discovered by StorageFileWatch process within 120 sec.

Seems like he has canceled the process afterwards, which is why saveset do not get worked through.

[GertjanA]

Hello cc. I had the same long time ago. your right in assuming the errors cause this.

This KB describes this: https://www.veritas.com/support/en_US/article.000125424
this is an entry from myself related to this. https://vox.veritas.com/t5/Enterprise-Vault/Event-7109-Problem-with-Savesets-not-found-by-StorageFil...

look in the registry guide for Warning and Critical, which I believe are the keys I used to get this fixed eventually.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\AdminService\EventLog
DWORD = WARNING
0 — The Admin Service does not monitor the Enterprise Vault Event Log.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\AdminService\EventLog
DWORD = CRITICAL
0 — The Admin Service does not monitor the Enterprise Vault Event Log.

[GertjanA]

note I had the tasks for this specific vaultstore in reportmode for weeks.

[CConsult]

Hello Gertjan,

thank you very much for the answer.

I will try your suggestion and will let you know.

best regards

[GertjanA]

Your welcome. To be sure you should also discuss with VRTS Support (if you have a supported version....)

[GertjanA]

Hi, I know it is early to ask, but any change in the situation?

[CConsult]

Hi Gertjan,

I didn't have a chance to connect to the customers environment until now, I think we will have a response by tomorrow.

[CConsult]

Still no news, the customer needs a change window.

Saveset already at 23mio +

[GertjanA]

23 mio. pfoe

[GertjanA]

Hi CC,

I am curious to learn if there is any improvement in this situation.

Thanks.

GJ

[CConsult]

Hi Gertjan,

same here. The customer has experienced another issue that got solved now.

He will finally do the change this weekend.

I encouraged him to not wait any longer, because it would take a lot of time to get back from these obsurd numbers of savesets.

I will let you know what happened.

best regards

CC

[GertjanA]

Hi CC,

I'm still wondering if that huge number of savesets went down?

thx. GJ