10-18-2012 04:39 AM
Hi,
We want to archive Leavers mailboxes in Ev 8.0.4, so we have zero day achiving policy, added all message classes to archive everything, however some users have items in their inbox with no To: or CC: field, maybe these mails were sent BBC'd to a DL or set of recepients,
Why EV is not archiving those messages? Is there any settings we need to apply?
Many Thanks
Solved! Go to Solution.
11-03-2012 02:49 PM
Not sure if this was still an issue but there as a hotfix for EV 8 sp 4 for the error you are seeing:
Article:TECH136409 | | | Created: 2010-01-08 | | | Updated: 2011-04-15 | | | Article URL http://www.symantec.com/docs/TECH136409 |
10-18-2012 05:46 AM
Those actually sound like drafts to me. On the Advanced tab of the Archive Policy did you enable the setting to archive Drafts?
10-18-2012 05:51 AM
Archive draft items settings isn "ON"
Many Thanks
10-18-2012 05:57 AM
maybe appointments that havent expired or are recurring?
10-18-2012 06:03 AM
These are IPM.Note - mails sent to BCC users. Not Appointments.
We also have that settings to archive unexpired appointments.
Thanks
10-18-2012 06:08 AM
ok well dtrace archivetask, do a run now and we'll have a look why its not processing the item
it could be that the item has the Do Not Archive flag set on it, it could be that its in a folder controlled by EVPM and that the filter is stopping the mail policy from taking effect.
It could be that the user was able to set their own rules on the folder through the client and that filter is blocking the main policy.
10-18-2012 07:24 AM
Hmmm just trying Archive Leaver tool from Quadrotech-IT and I think there are some problem with some items, logs below
10-18-2012 07:54 AM
Talk to us over .... >>> http://www.quadrotech-it.com/support/ticket/ <<< here :)
10-19-2012 07:27 AM
To be honest Archive Leavers tools is little flakey, mailboxes with corrupt items or too many folder structure it will fail, then manual archive run from VAC sometimes clears the items, sometime you run Archive Leaver many times and eventually it crears up the leavers mailbox :)
Error codes are somewhat generic and sometimes difficuly to understand why its failing, such as when it says Catastrophic failure ;-D
10-19-2012 07:43 AM
Well, I hope you've reported the problems to us.
10-19-2012 07:47 AM
Well I looked at that link http://www.quadrotech-it.com/support/ticket/
But no option to select "Archive Leavers" there are other products to choose from.
10-19-2012 07:58 AM
Ah right, try now.
11-03-2012 02:49 PM
Not sure if this was still an issue but there as a hotfix for EV 8 sp 4 for the error you are seeing:
Article:TECH136409 | | | Created: 2010-01-08 | | | Updated: 2011-04-15 | | | Article URL http://www.symantec.com/docs/TECH136409 |
11-05-2012 02:22 AM
Thanks Tony, we have that hotfix installed, multiple retry of archive run and Archive Leavers tool eventually cleared all items in all leavers mailbox, some mailboxes had few corrupt item and we had to remove them manually so that archive run completes.