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EV 8.0 SP 1 problem with deleted messages...

Sani_B
Level 6
Partner Accredited

Hi,

Problem:

When user go Outlook -> archive explorer and deletes a messages clicking the right button of mouse, the message is deleted from view... after clicking refresh the deleted messages is viewed again... Why is that?

If one opens IE link http://localhost/enterprisevault/archiveexplorerui.asp the deleted messages are not shown...

User has refreshed the vault cache and I rebuild the indexes of the vault... This did no difference..

Why is it showing in Outlook -> archive explorer  but not in IE link http://localhost/enterprisevault/archiveexplorerui.asp?

 

Any ideas?

 

-Sani-

1 ACCEPTED SOLUTION

Accepted Solutions

Simon_B_
Level 6
Partner Accredited

Due to several caching mechanisms (for instance on the client [IE cache]) and also on the server (IIS cache) it can happen that deleted messages are shown for another 24h until they are dropped from every cache.

You could do the follwoing:

  • Delete IE cache on the Users PC
  • Run an IISRESET on the EV Server (careful - this will result in EV downtime for 1-2 Minutes untill the IIS services are up again)
  • Open the archive explorer, browse to the folder which might sill contain the item, right click on the right side (containing the items) and select refresh

You now should not see the item any more

View solution in original post

2 REPLIES 2

Simon_B_
Level 6
Partner Accredited

Due to several caching mechanisms (for instance on the client [IE cache]) and also on the server (IIS cache) it can happen that deleted messages are shown for another 24h until they are dropped from every cache.

You could do the follwoing:

  • Delete IE cache on the Users PC
  • Run an IISRESET on the EV Server (careful - this will result in EV downtime for 1-2 Minutes untill the IIS services are up again)
  • Open the archive explorer, browse to the folder which might sill contain the item, right click on the right side (containing the items) and select refresh

You now should not see the item any more

Sani_B
Level 6
Partner Accredited

My own carelessness again... The refresh was pressed in the folder pane and not in the message listning pane...  After figured that out everything seem to work just fine....