EV 8 PST Migration

[rouute]

I'm using the Import PST Wizard and cannot get the pst to migrate.

Based on the Event log I found this article. But after walking through, still fails. Any ideas. Thanks.

http://seer.entsupport.symantec.com/docs/287829.htm 

[TonySterling]

Are you trying to import a large pst like in the article?

What events do you see?

Is this EV 8?

[rouute]

Enterprise Vault (EV) PST Migration Fails with Events 6469 or 6609

I'm getting 6609

the pst's are small, very small.

[rouute]

I should add form the event

The system cannot find the path specified.  [0x80070003]

[rouute]

another item to consider:

I am trying to archive a pst from my workstation. The workstation is conncected via a vpn. FW rules?

[rouute]

I think I ruled out the FW rule issue. I tested it on another machine that is inside the net. same error.

[MichelZ]

rouute You haven't told us what exactly you are trying to do. Is this client driven migration? Server driven? If server driven, would the Server be able to access the workstation over VPN? (Are you able to access the PST File using the path specified in the VAC?) I definitely think it's a VPN issue. Cheers Michel

[TonySterling · Accepted solution]

Michel is right, we need to know what process you are using.

That said, it sounds like you are trying to use the Import Wizard.  If so, can you move the pst local to the EV server you are running the wizard from and try again?

Have a read of this:
https://www-secure.symantec.com/connect/articles/migrating-pst-files-symantec-enterprise-vault-2007

it is for EV 2007 but is still applicable to EV 8.

[mdefilippis]

I am having a similar issue and not using the client driven ingestion.

Enterprise Vault 8 SP1
Outlook 2003

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6609
Date:  8/5/2009
Time:  8:09:59 PM
User:  N/A
Computer: *******
Description:
PST file access error occurred
 
PST file:  P:\PST\******\APPLICATIONS.pst
Account:   ***********
Reference: SUP/OMS

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Data:
0000: 41 63 63 65 73 73 20 69   Access i
0008: 73 20 64 65 6e 69 65 64   s denied
0010: 2e 20 20 5b 30 78 38 30   .  [0x80
0018: 30 37 30 30 30 35 5d      070005]

[TonySterling]

@mdefilippis.  I notice you have posted this a couple times in some older discussions.  Why not start a new discussion for your issue?  it will allow you to assign a solution and award points to someone that helps you.