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EV 9 - Exchange 2003, Failed to Open Distribution List

Hi,

 

Deployed EV 9.01, and have got an error that makes the journal task for exchange 2003 to fail with the following:

 
Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          1/19/2011 3:15:17 PM
Event ID:      3257
Task Category: Journal Task
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      svr
Description:
Failed to open distribution list [%2].
 
Error:  %1 
LegacyDN: %3 
 
Check that the vault administration account has the correct access rights to this distribution list 
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="32772">3257</EventID>
    <Level>3</Level>
    <Task>27</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-19T23:15:17.000000000Z" />
    <EventRecordID>148</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>svr</Computer>
    <Security />
  </System>
  <EventData>
    <Data>&lt;0x80005000&gt;</Data>
  </EventData>
</Event>

I've installed the hotfix that EV has put out but it still happens.. Any ideas?

 

J

 

1 Solution

Accepted Solutions
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Accepted Solution!

This is fixed in the upcoming

This is fixed in the upcoming hotfix that is currently being QA'd which should be out shortly

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

7 Replies
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Get a DTRACE of the

Get a DTRACE of the journaltask process when the warning is generated and post. It maybe that we are trying to process a message that has a D/L that does not exist anymore.

If you open the mailbox can you see items in the Failed External Filter folder (I think). If you read the dtrace you should see the title of the mail that the warning has been generated for. Does this mail have a D/L that no longer exists. Does the item actually get journaled?

Highlighted
Accepted Solution!

This is fixed in the upcoming

This is fixed in the upcoming hotfix that is currently being QA'd which should be out shortly

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

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Excellent, i shall wait for

Excellent, i shall wait for the hotfix...

 

in the mean time i'll try and get the other issue fixed

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i think the hotfix has been

i think the hotfix has been released today, will let you know when i see the technote number

https://www.linkedin.com/in/alex-allen-turl-07370146
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Any news on the hotfix

Any news on the hotfix release?

 

Thanks

 

John

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http://www.symantec.com/busin

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Try this out!!