06-30-2014 05:41 AM
Hey I need solution as to what causes the embedded pictures inside messages to be viewed as "Cid:Image"-links after the message has been archived and the shortcut fully opened with double cklics?
This problem occurred around the time we switched from http to https but I thought it wouldn't have an impact on the shortcuts since we have the contect of a shortcut attachments as text and anyway talking here about an embedded picture not an attachment but just to clarify here's the shortcut setting desktop policy
Sani B.
Solved! Go to Solution.
06-30-2014 07:32 AM
Knowing the EV and Exchange version should help narrow it down.
I did find these similar issues:
Article:TECH137144 | | | Created: 2010-08-03 | | | Updated: 2012-07-29 | | | Article URL http://www.symantec.com/docs/TECH137144 |
Article:TECH215449 | | | Created: 2014-02-28 | | | Updated: 2014-06-03 | | | Article URL http://www.symantec.com/docs/TECH215449 |
06-30-2014 07:26 AM
just curious, what version of EV, EV client, Outlook? does this affect one person or multiple?
was the affected item archived before or after you switched from http to https?
did you run shortcut updates to rebuild the body of the shortcuts? http://www.symantec.com/business/support/index?page=content&id=TECH47364
06-30-2014 07:32 AM
Knowing the EV and Exchange version should help narrow it down.
I did find these similar issues:
Article:TECH137144 | | | Created: 2010-08-03 | | | Updated: 2012-07-29 | | | Article URL http://www.symantec.com/docs/TECH137144 |
Article:TECH215449 | | | Created: 2014-02-28 | | | Updated: 2014-06-03 | | | Article URL http://www.symantec.com/docs/TECH215449 |
07-01-2014 05:38 AM
From the article http://www.symantec.com/docs/TECH215449
Enterprise Vault 10.0.4 Add-ins (10.0.4 base, 10.0.4.CHF1 and 10.0.4.CHF2) are not able to save certain message body properties correctly from Exchange 2013 mailboxes.
Exchange 2013 does not correctly save the underlying message body properties from an Exchange store to a disk based store .
Workaround:
Enterprise Vault clients prior to 10.0.4 are not impacted by this issue.
Does anyone know if that has been resolved using add in 10.0.4.CHF3?? Or 11?? Or is the only option to downgrade the EV outlook Add in to 9.0.5 version?
Sani B.
07-01-2014 10:53 AM
I didn't see any updates to the add-in in the CHF3 release notes so I can't say for sure.
07-03-2014 12:35 AM
Just to let everybody know, I tested this installing the 11.0.0 add in to the test workstaion and it did not show the embedded pics but after that I installed 9.0.5 client and it works like a charm... Hopefully the hotfix will come shortly and I don't need to downgrade the client Add ins...
Sani B.