I wonder if someone could anwer a question regarding EV10 regarding shortcut deletion under the policies. I have been having issue with "Delete shortcuts in folders" option. We have set this to 13months and it doesnt appear to be taking effect once I run the task. The archiving process works fine.
I spoke to someone at Symantec and they suggested that the deletion process is done based on the "modified date" and not the "receive date". Is this the case and can it be changed?
We need to ensure that shortcuts are deleted accurately after 13 months. It is also possible to delete non emails via a policy which have not been shortcuted.
I appreciate the quick response. Taking a users mailbox as an example, the modied date on email shortcuts is 24/11/2004, which I assume is the day I archived the mailbox. I am running the task with "Archiving and Shortcut Processing" The receive date of the emails vary from 30/09/2013 to 7/11/2014.
If we archive a user mailbox with shortcuts after 30 days, and have a delete shortcuts set at 13 months, does this mean that we will need wait upto another year before they are eligible for deletion ?
The shortcut deletion runs based on the archived or modified date (as set in the Storage Expiry). So if you archive @ 30 days and want shortcuts deleted when the item is 13 months old you need to set your shortcut deletion for 12 months. Shortcut deletion is part of the archive process and runs nightly. Thus an email is archvie at +30 days and then the shortcut is removed 12 months later when the original item is 13 months old.
Thanks for the responses. Out Storage expiry is not current running as we are awaiting authorisation for email vault expiry ( this will be 7 years ). Storage expiry is set based on archive date, with no current schedule.
Our main concern is just getting the current shortcuted emails to delete after 13 months as we only want to keep just over 1 year of live emails in Exchange.
Would it be possible for me to change the storage expiry to "modified date" , then run te archive taks in order to delete the shortcuts within the above requirement. I can then change it back. I want to be sure that no vault items are deleted as I am awaiting approval on this.
Does this sound like an viable option.