Enterprise Vault 9.0.5 A5 Message Queue

[Elio_C]

Hi,

We recently had to stop archiving suddenly and for an extended period. The A5 queues were still populated with pending mailboxes.

While archiving was stopped mailbox moves and deletions occured as normal. We have 4 Exchange mailbox servers and 2 Archiving servers.

Now I have resumed archiving I noticed that the A5 queue is not emptying and if anything is growing. Troublshooting I noticed it contains deleted mailboxes and mailboxes which are now being processed by other queues.

My query is, can I purge the queue to start afresh?

I have read other posts and while it seems possible (stop services, purge queues) I get the impression it's not recommended or supported?

Any responses would be helpful.

Thanks

[A_J1 · Accepted solution]

Hi,

My query is, can I purge the queue to start afresh?

==> yes you can. Stop the Enterprise Vault Storage Service and then Purge the A5 queue and start the EV Storage Service.

you can purge the A5 if required in certain cases as it contains your Mailbox which will be processed by EV as per the archiving policy.

We always suggested customer not purge the A1 queue as it is used for post processing.

I hope this helps !!!

Regards,

A_J

[Elio_C]

Thanks you A_J

I'll give this a try and assuming it goes smoothly and I have no follow up queries will mark your post as answer.

[A_J1]

Sure, Let me know incase you have any issues.

[A_J1]

Hi EC at TW,

Do you need any further help !!!

[Elio_C]

Thanks A_J,

I can't get the downtime to stop the services at the moment. Based on your information and other posts I believe your suggestion will be fine however I cannot verify at this time.

Thanks again for the assistance.