Enterprise Vault is unable to retreive this archived item

[mjkqb]

Environment: Server -9.0.2, Client 9.0.2 HTTP only

A user gets the above error error when opening an item in the VV. When I put him on  a different pc, he does not get the error.  The issue pc is Windows 7 and the working pc is Vista. Both are Outlook 2007.

How should I proceed?

Thanks

[TonySterling · Accepted solution]

Is this a newly enabled user?  Has it ever worked?

Is the Vista pc set up to use VV?

Someone had a similiar issue on another thread that was resolved with a partial reset of vault cache, have you tried resetting vault cache?

https://www-secure.symantec.com/connect/forums/unable-retrieve-archived-item-virtual-vault#comment-4816031

You could grab a client trace with the issue occuring and post that here for us to look at.

[Rob_Wilcox1]

Do they have PSTDisableGrow set?

[mjkqb]

I tried a partial resert. No Good.

After a reset all was well.

[Rob_Wilcox1]

Do you have PSTDisableGrow set, and can you get a client trace?

[TonySterling]

Rob, he said after a full reset all is well.  I take that to mean it is now working.

[Rob_Wilcox1]

Doh, I didn't read it properly ! Sorry.

[MarkBarefoot]

If this is resolved could the mjkqb please mark it as solved? Thanks. mark