Enterprise Vault not ingesting e-mails after volume increase

[leod1]

I have old Enterprise Vault

Symantec Corporation

Version: 9.0.0.1193
It ran out of space and I had to increase Raid partition and volume size. Now drive partition has more than1TB space available but archiving does not start. I opened last available vault store partition and set rollover based on volume when it reaches 999Gd free. Enterprise Vault not ingesting e-mails. Any ideas? Thank you

[VirgilDobos]

Hi there,

Are all the EV services started? Are there any items stuck in the MSMQs? 

[leod1]

All but Enterprise vault storage service are up and running, storage service starts and shuts down right away.

[VirgilDobos]

That is the reason. Archiving cannot take place if the Storage service is down.

Check the Enterprise Vault event viewer for errors you get when starting the service.

[leod1]

Thank you for helping me. I have 2 errors:

ONE :The

The verification of Partition Network Shares failed.
Info: The device or directory does not exist. [0x80070844]

SECOND:There

There was an error verifying a Partition Network Share.

Error: The device or directory does not exist. [0x80070844]

Details of the last partition that was processed:
VaultStore: DOEVS1
Partition: DOEVS1 Ptn1
Partition Root Path: H:\Enterprise Vault Stores\DOEVS1 Ptn1
Secondary Storage Location: none

I already have 20 partitions from Ptn1 to Ptn20. I made Ptn20 opened

I can create another partition manually, and make it open, unfortunately,  i can not redirect jobs to look at them.

[VirgilDobos · Accepted solution]

This means that one or more of the partitions cannot be accessed by EV. Can you check and confirm all LUNs hosting vault store partitions are mounted and accessible?

[leod1]

Yes, they are, I think it is XML configuration file pointing to the wrong drive. Can you tell me where to find it and if there is any danger if I edit it?

[VirgilDobos]

Can you set up a DTRACE of the StorageServer and StorageManagement processes, then restart the Storage service to generate the errors and post results here?

[leod1]

I was able to change drive location pass for the volume. All services are running and journaling ingesting e-mails again. backlog  is shrinking. Thank you for your help again