Event ID 5125, Creation of the basket by the shopping service failed error

[cnapan]

Hi,

I cannot solve problem, that I got with Vault. We cannot restore any archived items from any mailbox. Event ID shows me information like that:

+ System

  - Provider

   [ Name]  Enterprise Vault  
 
  - EventID 5125

   [ Qualifiers]  49156
 
   Level 2
 
   Task 37
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2013-01-28T13:01:04.000000000Z
 
   EventRecordID 1718171
 
   Channel Symantec Enterprise Vault
 
   Computer -> computername here
 
   Security
 

- EventData

   C:\Program Files\Enterprise Vault (x86)\Shopping

IMO, it is something with permission to access folders under Shopping. If I deleted myusername folder, the new one have not been created whan I tried to restore items.

Can you explain to me who exactly and what kiind of permmision shoud have granted to Shoping directory ?
 

[Rob_Wilcox1 · Accepted solution]

Have a look at this technote to see if it helps:

http://www.symantec.com/business/support/index?page=content&id=HOWTO37471