Event error code 2227 and 2270

[wilsond3010]

I'm seeing these errors in the logs.

Event 2227 

 User '<unavailable>' failed to restore an item into mailbox 'Meghan McEachern'.
SavesetID: 228000000000000~200710051752490000~0~1A7BB4BF989244BA9D5EB7AE7F2D049

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

-----------------------------------

Event 2270 there is 3 items in the message queue

A queued operation exceeded the retry count and has been discarded

(Retrieval)

m_pIExchangeRestorationAgentUpdate->SavesetAvailable(OriginatingClient = "",
  pISaveset,
  AgentParamsSize = 1013,
  pAgentParams,
  NULL,
  nRetryCount = 3,
  NULL,
  PSTFile = "", RestoreAndDelete = "FALSE",
  PSTFormat = "UNICODE",
  RestoreShortcuts ="FALSE");

HRESULT: 0x8004010F

 

[MichelZ]

Have you sorted this out?

/Michel

[wilsond3010]

No Still having the problem and having issues getting support to deal with just now

[MichelZ]

Are you able to find the Saveset in question on Disk?

228000000000000~200710051752490000~0~1A7BB4BF989244BA9D5EB7AE7F2D049

(Location: 2007/10/05...)

Is it cabbed?

Cheers

Michel 

[wilsond3010]

They are cab files as well

I found 825000000000000~200712062142580000~0.ARCHDVS

Also to make matters more interesting one of the people getting errors has changed names so not sure if that is playing into it.

Also she was able to restore items to public folders but not to her own mailbox or contacts even if she forces a new item to archive it doesn't want to either. 

If there any documents on proper way to rename or change a mailbox once archiving has begun

[Dietmar_Deeg]

Hi,

i had the same problem and discovered, that the custumer put the ev-serviceaccount into the Domainadmin group. On Exchangeservers normaly for Domainadmins send as and receive as right is denied.

After the service-account was'nt in the Domainadmin Group every thing works fine.

sorry for my bad english

[wilsond3010]

Yeh our account is only in the exchange domain servers and exchange server admin groups

[wilsond3010]

We finally got too the bottom of it.

Part of it was caused by the outlook add-in being set to normal instead of http

because of the name change and the legacy mailbox name still referring to users old last name.

We are going to try keeping the normal setting but altering the legacy mailbox name via adsiedit

[MichelZ]

Cool, thanks for posting the solution!

Cheers

Michel