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Exchange 2016 Office Mail APP

Hi All,

I need Help to understand the following issue:

If I open the Exchange 2016 OWA with the following URL: https://mail.exlab.net/owa, I can use the Enterprise Vault Office Mail app perfectly 

But if I open with the https://mail.exlab.net/owa/2016inst1@exlab.net url, the EV Office Mail does not start.

This is a Lab environment, and EV server is still version 11.0.1 CHF5.

Thanks 

António Mourão

 

1 Solution

Accepted Solutions
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Accepted Solution!

Re: Exchange 2016 Office Mail APP

Hi António,

you are opening owa for a second mailbox with the second url?

There is a limitation for the availability of the office mail app:

Enterprise Vault Office Mail App doesn't work for items in the mailboxes of secondary email accounts.

https://www.veritas.com/support/en_US/article.100033438

 

Regards

Marc

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

View solution in original post

3 Replies
Highlighted
Accepted Solution!

Re: Exchange 2016 Office Mail APP

Hi António,

you are opening owa for a second mailbox with the second url?

There is a limitation for the availability of the office mail app:

Enterprise Vault Office Mail App doesn't work for items in the mailboxes of secondary email accounts.

https://www.veritas.com/support/en_US/article.100033438

 

Regards

Marc

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

View solution in original post

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Re: Exchange 2016 Office Mail APP

Hi Marcde

Thanks, but that not the problem (yet). A picture is better then a 1000 word.

As you can see its the same mailbox, if I open without the email in the url the OMA work, if we write mail in the url it does not work


OwaNOmailURL.pngOwaMailUrl.png

Re: Exchange 2016 Office Mail APP

It looks also like you don't have the Sweep option in the second screenshot, could be a the same reason you don't get the EV option.

To see what I have been up to lately click here O365 Migration and Management