Hi,
I have a problem with Enterprise Vault 8.0.2. After updating to SP2 EV started logging DCOM errors in the eventlog:
"The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID ..."
I fixed that by giving the permission and DCOM errors didn't show up anymore.
About a day after fixing this DCOM problem I started getting following MAPI errors:
"Could not get a MAPI session from the session pool. Error: An event was unable to invoke any of the subscribers [0x80040201] ..."
...and now the archiving task won't start anymore, giving following errors to the eventlog:
EVENT ID 3377:
"A network error has been reported by ConfigureMsgService. It may be due to a problem contacting a Global Catalogue Server. "
EVENT ID 3305:
"The Task 'Exchange Mailbox Archiving Task for OUR_SERVER' failed to log on to Exchange server 'OUR_SERVER' using mailbox 'SMTP:our_user@our_domain'. Please ensure the mailbox has not been hidden, that the server is running and that the Vault account has sufficient permissions on the server. "
Mailbox is not hidden, server is running and the permissions are ok. This has been working already before and there hasn't been any permission etc changes.
Trace log records following events, when trying to start the archiving task:
CAgentTask::Initialise - Opening a MAPI session to verify privileged access to Exchange server [OUR_SERVER] using mailbox [SMTP:our_user@our_domain]
...
CMailboxHelper::CreateProfileAndSession - Failed to contact server SMTP:our_user@our_domain due to a network error
Event ID: 3377 A network error has been reported by ConfigureMsgService. It may be due to a problem contacting a Global Catalogue Server.
...
CAgentTask::Initialise - Failed to open privileged MAPI session - aborting agent startup, error [80040115]
I've tried to troubleshoot this using all the Symantec articles I've found here, but I'm running out of ideas now...