Fast Archiving Enabled and Status remains "Build Pending"

[Elio_C]

Hi,

After my EV11.0.1 upgrade I have enabled a single test mailbox for Fast Browsing (Check the box on the Advanced tab of the user properties) but 48 hours laster the status remains Build Pending. I have re-provisioned, re-synchronised and archived some content and the status hasn't changed from Build Pending.

It's not a particularly large archive, is there anything I can do force/hurry the process? Is it waiting for something else to happen before it completes?

Thanks

[WiTSend]

What are the settings for your Index Admin task?  Make sure it's running and with sufficient window time to process.

[Ben_Watts · Accepted solution]

Has a search been carried out on that Archive since you enabled it?

Have a read here:-

http://www.symantec.com/docs/HOWTO109423

Specifically:-

When you enable users for Enterprise Vault Search, Enterprise Vault does not create the metadata store for a user immediately. Enterprise Vault creates the metadata store after that user has used Search.

Or you can force it yourself as an Admin using Powershell:-

If you want to create the metadata stores for some users before they use Enterprise Vault search you can use New-EVMDSBuildTask PowerShell cmdlet

http://www.symantec.com/docs/HOWTO109424

[Elio_C]

Excellent, many thanks Ben.

Makes sense, prioritise and stagger the builds rather than trying to update them all at once.

[Elio_C]

Thanks for the response WiTSend, I have separate Storage and Index servers and your response prompted me to correct an unrelated issue.

[Ben_Watts]

Happy to help, its one of those things that has caught out many an admin, even those in EV Support previously...