Hope someone can help me figure out what I'm missing.
We created a Mailbox Policy that:
Do not delete original item after archiving
Do not create shortcut to archived item after archiving
But still creating duplicate email.
Symantec Enterprise Vault 220.127.116.1174 installed with 11.o.1 Hotfixes
Thank you in advance.
Can you confirm the Exchange policy-Properties\Archiving Actions tab, Create Shortcut... checkbox is disabled (see attached)?
Edit: Also, Delete original items after archiving checkbox must be disabled.
It seems that it is now working but with slight delay, well we can manage.
I found a new hotfix5 as I browse the net, earlier I just installed hotfix. It seems that the hotfix5 solved my issue.
Thank you for your help on this.